Had a great experience with Andrew buying our Ford Kuga. It was the car I really wanted, but on receiving a few quotes, it became apparent it was out with our budget. Andrew managed to pull some strings and made it more affordable for us. We picked up our new car a week later and he even came in on his day off to accommodate us. Andrew didn’t come across as your typical sales man, he was calm, helpful and wasn't pushy, which put us at ease. Walked out the door as happy customers on day one and drove away even happier a week later, with our new purchase. Thank you Andrew, we are delighted.
Spent £26000 on a car but when i drove it out the car park an airbag light came on, also the sunroof doesnt open. Ford Direct are happy to book it in to get fixed but not until a month later meanwhile i have to drive round with my wife in a car with no working passenger airbag. Surly it should have been checked before being handed over. Poor service in my mind
I am so pleased with smooth way the whole transaction took from the initial show room choosing which with the expert attention and detail John Ryan helped me with the right choice of car I needed for my usage. John Ryan kept me fully updated on the whole process making sure I knew where we were and the progress of the sale. I have recommended friends To go to Ford Stockport if they are looking to purchase a new car and to ask for John Ryan knowing they will be well looked after and have a very professional service from him.
Repeatedly trust ford failed to communicate and help with getting call-out engineers to help with vehicle problems. My calls and emails were ignored. Information wasn’t provided when needed. One of our vehicles was overfilled with oil to the point it was smoking and I had to email multiple times before getting any response as to why our vehicles were left worse off than before. Terrible customer service.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
(2,191 vehicles in group)
