Who we are and how to contact us
Cazoo (cazoo.co.uk) is a site operated by Cazoo Limited (“We”). We are registered in England and Wales under company number 11624245 and have our registered office at 41 Chalton Street, London NW1 1JD, which is also our main trading address. Our VAT number is 310 2200 90.
We are a limited company.
If you purchase a car from our site, our customer purchase terms and conditions will apply to the sale of the car.
If you subscribe to a car from our site or app, our terms of subscription and your hire agreement will apply to your subscription.
If you sell your car on our site, our sell car terms and conditions will apply to the sale of the car.
If you purchase MOT, service or repair services from our site, our service purchase terms and conditions will apply.
If you purchase a Service Plan from our site, our service plan terms and conditions will apply.
We may make changes to these terms
We may amend these terms from time to time. Every time you wish to use our site or app, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 26 August 2021.
We may make changes to our site or app
We may update and change our site or app from time to time to reflect changes to our products, our users’ needs and our business priorities.
We may suspend or withdraw our site or app
Our site and app are made available free of charge.
We do not guarantee that our site or app, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site or app for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
Our site and app are directed to people residing in the United Kingdom. We do not represent that content available on or through our site or app is appropriate for use or available in other locations.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].
How you may use material on our site or app
We are the owner or the licensee of all intellectual property rights in our site and app, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off copies, and may download extracts, of any page(s) from our site or app for your personal use and you may draw the attention of others within your organisation to content posted on our site or app.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site and app must always be acknowledged.
You must not use any part of the content on our site or app for commercial purposes without obtaining a licence to do so from us or our licensors.
Do not rely on information on this site or our app
The content on our site and app are provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site or app.
Although we make reasonable efforts to update the information on our site and app, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site or app is accurate, complete or up-to-date.
The online valuation service (the "Online Valuation") and the finance eligibility checker (the “Finance Eligibility Checker”) on our site are for personal, non-commercial purposes only. The Online Valuation is an estimate only, the Finance Eligibility Checker is indicative only and both are made using input data sources that we do not verify. You must not rely on the Online Valuation or the Finance Eligibility Checker to make any financial or other decision.
We are not responsible for websites we link to
Where our site or app contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
User-generated content is not approved by us
This website may include information and materials uploaded by other users of the site or app, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site or app do not represent our views or values.
How to complain about content uploaded by other users
If you wish to complain about content uploaded by other users please contact us on [email protected].
Our responsibility for loss or damage suffered by you
Please note that we only provide our site and app for domestic and private use. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We exclude all implied conditions, warranties, representations or other terms that may apply to our site, app or any content on them.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site or app; or
- use of or reliance on any content displayed on our site or app.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue; or
- business interruption; or
- loss of anticipated savings; or
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
Please note that we only provide our site and app for domestic and private use. You agree not to use our site or app for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
How we may use your personal information
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site or app will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site and app. You should use your own virus protection software.
You must not misuse our site or app by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site or app, the server on which our site and app are stored or any server, computer or database connected to our site or app. You must not attack our site or app via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site and app will cease immediately.
Rules about linking to our site or app
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site or app in any website that is not owned by you.
Our site and app must not be framed on any other site, nor may you create a link to any part of our site or app other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site or app other than that set out above, please contact [email protected].
Which country’s laws apply to any disputes?
Our registered trade marks
“Cazoo” is a UK and EU registered trade mark of Cazoo Limited. You are not permitted to use it without our approval.