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Terms of use

Who we are and how to contact us

Cazoo (cazoo.co.uk) is a site operated by Cazoo Limited (“We”). We are a limited company, registered in England and Wales under company number 11624245. Our registered office and main trading address is 40 Churchway, London NW1 1LW. Our VAT number is 310 2200 90.

You can contact us through email at [email protected] or by calling our customer support line on 020 3901 3488.

Using our site means you agree to these rules and will comply with them. If you use our site, it means you agree to these terms. If you don't agree with them, then you can't use our site.

The following documents also apply to your use of our site:

To contact us, please email [email protected] or telephone our customer support line on 020 3901 3488.

Our Privacy Policy: explains how we handle your personal information

Our Cookie Policy: tells you about the cookies on our site, and how we use personal information.

If you purchase a car from our site, our customer purchase terms and conditions will apply.

If you sell your car on our site, our sell car terms and conditions will apply.

If you purchase MOT, service or repair services from our site, our service purchase terms and conditions will apply.

If you purchase a Service Plan from our site, our service plan terms and conditions will apply.

By using our site or app, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site or app.

We recommend that you print a copy of these terms for future reference. These terms of use refer to the following additional documents, which also apply to your use of our site or app:

We may make changes to these terms

Sometimes we may change these terms. Every time you use our site, please check you understand the latest terms. The last time we updated these terms was on 10 November 2023.

We may make changes to our site or app

Sometimes we may update and change our site.

We may suspend or withdraw our site

Sometimes our site or parts of it may not be available. Sometimes we might have to limit or withdraw part of our site for business reasons. We will try to let you know beforehand, if possible.


You are responsible for ensuring that anyone who accesses our site through your internet connection understands these terms and complies with them.


Our site is directed to people living in the United Kingdom. It might not be suitable if you live in another country.


We have the right to disable any user identification code or password, if in our reasonable opinion you have failed to comply with these terms.


If you think that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

How you may use material on our site or app

We own or have permission to use everything on our site. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may:

  • print or download pages from our site for your personal use

  • share content posted on our site

  • only use our site for personal and private use

You must not:

  • change anything you have printed off or downloaded

  • use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text

  • use any part of the content on our site for commercial purposes, without getting our permission first


When you use our site, you acknowledge our status (and that of any identified contributors) as the authors of content on our site.


If you breach these terms, your right to use our site will stop immediately.

Do not rely on information on this site

The content on our site is provided for general information. It is not advice on which you should rely. You must obtain professional advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we cannot guarantee it is accurate, complete or up-to-date.

The Online Valuation and the Finance Eligibility Checker on our site are for personal, non-commercial purposes only. The Online Valuation and Finance Eligibility Checker only provide estimates. You must not rely on either of these tools to make any decisions.

We are not responsible for websites we link to

We are not responsible for the content of other websites linked to our site.

User-generated content is not approved by us

Any user-generated content on our site has not been verified or approved by us. The views expressed by other users on our site are their own and not ours.

How to complain about content uploaded by other users

To complain about content uploaded by other users, let us know at [email protected].

Our responsibility for loss or damage suffered by you

You must only use our site for domestic and private use.

In connection with your use of our site:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

  • We will not be liable to you for:

    • any loss or damage you suffer from using our site

    • loss of profits, sales, business, revenue, or savings

    • business interruption

    • loss of business opportunity, goodwill or reputation

    • any indirect or consequential loss or damage


If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

How we may use your personal information

To understand how we use your personal information, please read our Privacy Policy.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.


You are responsible for having the right protections for your devices and data to access our site safely.


You must not introduce viruses or attack our site in any way. This would be illegal and we will report you to the relevant authorities and may stop you from using our site.

Rules about linking to our site

If you own a website, you may link to our home page, as long as it’s fair and legal. We reserve the right to withdraw linking permission without notice.

You must not:

  • establish a link that suggests any form of association, approval or endorsement from Cazoo where none exists

  • frame our site on any other site

  • create a link to any part of our site, other than the home page.

If you wish to do anything different, please ask [email protected] first.

Which country’s laws apply to any disputes?

If you are a consumer, English law will govern any disputes between us, in the courts of England and Wales. However, if you are a resident of:

  • Northern Ireland, you may also bring proceedings in Northern Ireland

  • Scotland, you may also bring proceedings in Scotland.


If you are a business, English law will govern any disputes between us, in the courts of England and Wales.

Our registered trade marks

“Cazoo” is a UK and EU registered trade mark of Cazoo Ltd. You can’t use it without our permission.