Prestige Cars Kent
Hewitts Farm, Hewitts Road, Orpington, BR6 7QR
Prestige Cars Kent
Hewitts Farm, Hewitts Road, Orpington, BR6 7QR
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Dear Prestige car Kent, In response to your email today. I phone the service on 12/6 at 10:30 and spoke to Cheryl was confirmed the black Mercedes EQC was still available and she took a £99 deposit from me which was refunded after the car was sold to another custumer. Cheryl arranged the viewing of the vehicule on 13/6 at 10:00 am and she confirmed this via my email. I arrived 30 minutes early and was seen at 10:00 by Alex.
We wanted to purchase an Audi Q3 from this dealership at the end of May. We came to view it and paid a deposit (£500) at that point to confirm we wanted to go ahead with the sale. We then received an email from Abbey at Prestige cars, asking for the balance for the vehicle. We asked whether we should sign a contract first and she said no. We subsequently sent the £20k payment to them, and they shared a contract. The contract asked us to confirm whether the car had any bad history, for example having been written off in the past. We queried this with our sales rep, Connor, who just said “respond to all”. Obviously this made us very uncomfortable. There was then an issue with the contract online and we asked Abbey to resend it. We received no response from Abbey, and an out of office from Connor. A week and a half went by, with the sales team avoiding our calls, WhatsApp’s and emails. We finally got through to Harry who told us there was an issue with the car and there would need to be repairs done. We decided to back out of the sale as we were really concerned at this point. Harry assured us he would refund our £20k with the money back in our account in a few days. A week goes by with no refund, with the sales team avoiding our calls and WhatsApp’s again. We could only get through to the call centre who told us they were busy every time we called. Finally when we said we would raise a formal complaint to Connor on WhatsApp, we received the refund. Sending a business £20k only to be ghosted for over a week on 2 separate occasions was an awful experience. The whole thing caused us so much distress and we were not offered any compensation. I would not recommend working with this dealership.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
