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Evans Halshaw Ford Wolverhampton
59 - 73 Birmingham Road, Wolverhampton, WV2 3LS
wolverhampton
4.3 (104,000 reviews)
Evans Halshaw Ford Wolverhampton
59 - 73 Birmingham Road, Wolverhampton, WV2 3LS
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Absolutely Disgusting Experience Bought a Audi Q3 from this company, car bought was full of flaws which we did not know about at the time. Pad for the 3 year warranty and servicing. Took the car in for a MOT and a service and slapped with a bill of £2900. Unbelievable. I had the car in for some work done previously that Evans Halshaw would not do under the warranty (wheel sensors) as just so happens isn't covered on the warranty and the price to get them done was more than double what other garages would do it for. I asked them to look at some of the items that apparently are in urgent need of fixing by Evans Halshaw and was told they are fine. Every time we try to get something done we speak to some snotty receptionist who clearly does not give a toss about the experience we are having with this company. Obviously just money grabbing bunch of complete liars with no respect for the aftercare of there customers (even when the aftercare has been paid in advance) Just don't bother with them.
I called the service department to check a service history on a car that I was about to buy, a lady called Francine took her time to diligently check the history for me and was really pleasant and excellent throughout. I had no sales or financial interaction with the company, only an enquiry and they acted perfectly
Worst experience ever. I bought a 2019 BMW 1 Series 33k miles from Evans Halshaw Ford East Kilbride on the 12th January and after 3 weeks of ownership (February 6th) the car alarm started going off randomly while driving and parked. The dealership has been no help and has had me running around trying to sort the issue myself. BMW have confirmed the cars coding had been manipulated to cover 96 faults (including safety faults) before I bought it. I have had no car for the last 3 months and Evans Halshaw have refused to give me a courtesy car multiple times. Meanwhile they have also refused to approve any work to fix the car (after they said they would approve it) leaving my car stuck at BMW. As a young university student who commutes I’ve been unable to attend a whole semester resulting in me filing mitigating circumstances due to extreme absence. This has also caused me to be unable to care for 2 of my disabled family members as I now have no way of transportation. The lack of support is genuinely unbelievable. I even tried to return the car (when purchasing it I was told I could do so at any time) in which Evans Halshaw had told the finance company I have “wrapped the car” and “not fixed the cracked windscreen” both being untrue. I had the windows tinted (which can be peeled off) and the windscreen was replaced due to the crack. I’ve never been more devastated and helpless.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
