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Carsa Bolton
Morris Street, Bolton, BL2 2BL
Carsa Bolton
Morris Street, Bolton, BL2 2BL
Really happy with the smooth service provided by Ellie throughout my purchase of a Tesla Model 3 and part exchange. She was welcoming, knowledgeable and made the whole process easy and stress free, with excellent people skills and a genuinely friendly approach. I’d also like to mention Jay, the manager, who made the whole experience even easier and ensured that any concerns I had with the new purchase were dealt with quickly and professionally by the team. I would highly recommend Ellie and Jay to anyone looking to purchase a car, outstanding customer service from start to finish. I would definitely consider purchasing from Carsa Wolverhampton again in the future.
I would mark this minus if I could. Bought a car in January and reported a fault within a week of owning. Wanted me to go pay for diagnostics elsewhere out of my own pocket to see whether they would fix it. Fought back on this and they agreed to cover the cost only if something flagged up on diagnostics (which it did). It then took months of back and forth of being promised it will be fixed (about 1k worth of work quoted for the issue). They just needed approval from higher up as to what the 'cheapest option for them' would be. Eg let a dealership who knows what they are doing fix it or find a part and do it themselves (which i had already been told they wouldn't touch as it needed specialist work- putting 2+2 together this is why they sold it like this). Chased the call centre number over 10 times always promised a call back that never comes. To then receiving a blunt email from a call centre adviser saying 'sorry the director says we aren't approving this work, there's nothing else we can do'. I raised a complaint in May and still haven't had any acknowledgement or apology of any sorts so now this is with the finance company (who to be honest haven't been much use either yet). All the reviews are brilliant until something goes wrong and they don't want to know. Avoid!! There's a reason these cars are cheaper and I have certainly learned my lesson. I'm 9 months in with a car that still has a fault reported in January. In the meantime I've had to have other bits of work done on the car that were imperative so couldn't wait. May i add that i felt pressured in the sales showroom to write a good review before I left the premises which I now cannot remove. I am beyond livid and would rather just give the car back and walk away however I know its not that simple when finance is involved. The saga continues as its now in the finance companies hands. No doubt ill end up at the ombudsman which will cost carsa £600 for the ombudsman to investigate so why not just fix the fault on the car and be done!!!
Overall, the service was average. The salespeople were friendly, courteous and polite. The car was ready for me to test-drive, and they allowed me to take it out alone, which gave me a proper opportunity to look over it without any pressure. Unfortunately, I noticed cracking around the tread of the rear tyres. When I questioned this, I was told that the tyres had passed the MOT and Carsa’s checks. One salesperson also suggested the cracking was caused by products used by car valeters, rather than acknowledging that the car had reportedly been sitting on the forecourt since May through some very hot weather. I completely understand that Carsa operates a no-haggle policy, but even after raising my concerns, there was no movement or offer to replace the tyres. We simply went around in circles. The front tyres also appeared to be among the cheapest budget options available. I didn’t finance the car through Carsa and was told they make no money when customers pay cash, which I still find difficult to believe. Before purchasing, I completed a CarVertical check that showed no recorded accidents. However, once I got the car home and properly cleaned it, I discovered severe overspray on the passenger door and wing. It appeared that previous paintwork had been carried out without the surrounding areas being masked properly. After buying two new rear tyres for a BMW 5 Series and paying a professional detailer to spend 11 hours polishing and waxing the vehicle back to showroom condition, I had spent close to another £1,000 getting the car into the condition I reasonably expected when buying it. I’m not leaving a completely negative review because I chose to purchase the car after inspecting and test-driving it. However, buyers should be aware that Carsa’s adverts may give a better impression of a vehicle’s condition than the reality. In my experience, there was no flexibility or meaningful empathy when I raised concerns about tyres that I did not consider safe. Overall, the salespeople were pleasant and welcoming, but don’t expect main-dealer levels of preparation or customer service if the vehicle isn’t quite as advertised. Inspect everything carefully and budget for the possibility of putting issues right yourself.
Very slow service, was took 4 hours from arrival to driving out the garage with the new car. Dont expect any sort of negation either; and part ex is the worse rate ive been offered! I ended up selling my old car to we buy any car approx 5 mins away from the garage. If I didn’t fall in love with the car for sale, I personally wouldn’t buy from there. However, after under 24 hours of owning my new car, I have found a large issue with it (hybrid car but the car won’t charge!!), I contacted them straight away and 2 days have past and I still haven’t heard back. Having read previous reviews on aftercare, I’m not holding my breath…
I bought a car costing over £20,000.00, but hard selling their after products is the top priority on Carsa's agenda, woe betide you if you're not interested, as their interest in you or the car you are looking to purchase swiftly disappears, never to be seen again. A day after collecting our car, I tried to contact their complaints department, when we initially viewed the vehicle at their Southampton branch, it was extremely busy, the car was parked in their only exit thoroughfare, with cars constantly passing through, so did not have time to do a thorough inspection, when we collected the said vehicle, again it was parked in the same place, so no chance of taking a second look around, by which time we had paid for it anyway, we were given two keys for the said vehicle. After returning home, the next day we checked and only one key worked, tried a new battery, still didn't work, the cost of a replacement is anything up to £450.00, we also found over 8 stone chips & scratches, which should have been sorted as per the promise on their website prior to it being sold. I emailed their complaints department, who acknowledged my email, saying they would respond within two days, four days later, and sat on the phone now for 35 minutes with no reply, so phoned their sales department, which answered almost immediately, I was told someone would call me back, but was reminded that the complaint department only responds to emails, tho clearly not in this instance, I have heard absolutely nothing. I would say that their after sales is a complete shambles. I would not recommend Carsa to anyone because of this. I have read various reviews from other customers, most of the low reviews refer to the non-existent after sales and it appears that Carsa cover every eventuality in their small print, so I'm not expecting anything to be done about my issues, although they are perhaps small in the great scheme of things, they are going to cost me around £750.00 to rectify, a cost I had not taken into account when buying the car in the first place. If I had bought a car from a dealer instead of online, at least l could have returned it or spoken to someone with any issues I had. I have learned a very valuable expensive lesson, that with Carsa there is no such thing as after sales, so before anyone writes a review, as requested by the sales team, please leave it for a few days to make sure everything is expected.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
