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Carsa Bolton
Morris Street, Bolton, BL2 2BL
Carsa Bolton
Morris Street, Bolton, BL2 2BL
Good price of the car, friendly and professional service from the staff. Being able to reserve the car to test drive was helpful. The staff member I spoke to answered all my questions and was helpful. The only down side was an increased admin fee (£495) if you don’t use their finance, I can understand an increase but nearly £500 seems excessive. And I did ask for the car to come with a full charge which was agreed but on collection only had 30% which they explained they had put it on charge but something must have gone wrong overnight
We arrived a hour early but no trouble at all for the Towcester Carsa staff. Anton made us feel very welcome, took us carefully through the procedure of buying a new car, trading in our old one & all the other bits that go with it. We were at the Carsa Towcester branch around 3 hours but couldn’t fault anything regarding the day, would definitely recommend them. ⭐️⭐️⭐️⭐️⭐️
I bought a car from Carsa Gloucester last Sunday, and from Monday the car started having a lot of problems. I tried contacting the dealership by phone, but they don't answer my calls or reply to my emails. I also went to their showroom in person, but they refused to take the car back. Instead, they told me I had to go through emails and lots of complicated procedures, which I don't really understand. I feel like they are just wasting time, and now I'm stuck with a faulty car and no proper support. I am very disappointed with the customer service and would not recommend this dealership based on my experience.
I have just purchased a Ford Kuga from Carsa Towcester and I’m really pleased with it . Overall the experience was very good . I put a £39 deposit on three cars so they could be moved to Towcester, two arrived and the other one had a problem with the battery (the one I purchased). From the moment I first enquired about the cars I was bombarded with calls and messages from AI Caroline , but when I tried to speak to someone at Towcester it was impossible. The calls go through a central call centre and each time I asked to be put through to Towcester no one answered and no one returned my call. I was trying to find out when the third car would be arriving. The staff in Towcester though were helpful and attentive and the showroom is nice. I mainly dealt with Colin who was very helpful. I had an inspection of the vehicle by the RAC as there was no service history available, the two front tyres were literally bald on the inside so I asked for new quality tyres or £300 off of the car. After waiting for half an hour I was told they could get new tyres in a weeks time or reduce the cost by £100. This wasn’t acceptable and we eventually agreed on £250 reduction so I could get the tyres myself. The handover then was smooth . Each time I’ve been in the showroom it was very busy , and I did get a very fair price for my part exchange. I would recommend Carsa , but must admit I was rather nervous buying a car with no service history after I had read a lot of very worrying reviews about the Towcester branch. So far so good though and I love my new car.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
