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Stratstone BMW Derby
Sir Frank Whittle Road, Derby, DE21 4RZ
derby
4.2 (30,079 reviews)
Stratstone BMW Derby
Sir Frank Whittle Road, Derby, DE21 4RZ
I recently had my vehicle serviced at Mercedes and would like to commend the excellent service I received, particularly from Ross, my service advisor. Ross was professional, knowledgeable, and attentive throughout the entire process. He explained everything clearly, kept me fully informed on the progress of the service, and ensured that all my questions were answered thoroughly. His communication was excellent, and his professional yet approachable manner made the experience seamless and reassuring. What stood out most was Ross’s commitment to delivering a high standard of customer care. He handled everything efficiently and ensured the process was straightforward from start to finish. Ross is a real credit to the Mercedes team, and his dedication to providing exceptional customer service reflects very positively on the dealership. I would not hesitate to recommend Mercedes, particularly with service advisors such as Ross representing the brand.
Arnie was the most brilliant salesman I could have asked for. He was welcoming, supportive, and incredibly understanding, especially when it came to my indecisiveness. He took the time to address all my concerns, reassuring me throughout the entire process and ensuring I felt confident and happy at every stage of my car purchase. His charisma and ability to build such a positive rapport made the experience truly enjoyable. I’m absolutely delighted with my new car, and it’s all thanks to him!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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