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Stratstone BMW Derby
Sir Frank Whittle Road, Derby, DE21 4RZ
derby
Stratstone BMW Derby
Sir Frank Whittle Road, Derby, DE21 4RZ
Dealing with Mercedes Huddersfield -especially Warren and Lachlan - has been a fantastic experience. From start to finish, the service was friendly, helpful, and completely pressure-free. There was no pushy sales approach, just honest advice and genuine support in finding the right option. It made the whole process smooth and enjoyable. I honestly couldn’t recommend them more highly!
We purchased a used £29,000 Range Rover Evoque P300e from this dealership in March 2025 for my elderly, disabled mother. Unfortunately, the vehicle has been fundamentally defective, requiring approximately £11,000 in major warranty work in the first 12 months, including a full high-voltage battery replacement. Despite these repairs, the car recently suffered a severe breakdown. Primary safety systems (Emergency Braking, Lane Assist, Stability Control) completely failed while driving. On 5th February 2026, we formally exercised our Right to Reject the vehicle under the Consumer Rights Act 2015. Disappointingly, the local management team at Wolverhampton has not engaged with this formal notice. They took the car in, failed to diagnose the EV motor fault identified by their own breakdown technician, and returned an unsafe vehicle to a vulnerable customer unrepaired. We have now escalated this matter to The Motor Ombudsman and submitted a formal Subject Access Request to Lithia UK to obtain our records. I strongly advise caution when using this dealership if you expect a basic duty of care, safe vehicles, or adherence to consumer rights.
Service and quality of cars always brings me back here when I need a new car or a service. Recently brought a replacement car and was looked after from the start through to the collection of my new car. Enrico managed the process very well and made us feel like we were valuable customers.
In January I received a call from Mercedes offering a promotion for an MOT at £39.99. Like many people, I thought it sounded like a great deal especially considering it was with Mercedes. Fast forward to today: I dropped my car off for the MOT and about an hour and a half later I checked the DVLA website and saw that the car had failed due to a “Nearside Front Lower Suspension Arm Ball Joint Excessively worn.” Naturally I called to understand what that meant and was told I would receive an email with full details of the work required. When the email arrived, I was shocked to see a quote of £920. This included £360 for wheel alignment (which I have had done previously for nowhere near that price), £491.34 for the front suspension work, and additional items such as front and rear wipers (£14.28 and £54.96). After several calls, I decided to shop around and contacted another trusted garage, which quoted around £375 for the entire job. I understand that main dealerships may charge higher labour rates, but the difference was far too large to ignore. When I went to collect the car, I explained that I would be taking it elsewhere for the repair. At that point I was told that only the front suspension repair was actually necessary and that the other items were simply “extras.” I was honestly speechless at the level of customer service. If a company wants to charge premium prices, the service and transparency should match. Unfortunately, this experience felt very disappointing and has made me think twice about returning in the future. I will certainly be more cautious about similar promotions going forward. It all felt like a scam.
I recently purchased a Porsche 911 (992) Targa from Porsche Centre Stockport, and unfortunately the experience was extremely disappointing and far below what I expected from Porsche. During the visit I had to specifically request a test drive, which was not offered. Before the drive I pointed out several issues with the vehicle including gravel-damaged PPF and a buckled door speaker cover, which I was assured would be resolved. The handover appointment was then disastrous. When I arrived to collect the car, it could not be taxed because the MOT had not been processed correctly, meaning I was unable to take the vehicle away after travelling nearly two hours. The presentation in the handover bay was also very poor — the car was simply left there uncovered on a wet floor, with none of the usual presentation or sense of occasion you would expect for a car of this calibre. During this failed handover I also noticed that the door speaker repair attempt was unacceptable and the rear light unit contained a significant amount of water. A replacement speaker was only ordered after I insisted. I was later promised the car would be delivered by covered transporter, but it ultimately arrived on an open flatbed recovery truck, filthy and requiring me to clean it myself. While I have been offered a Porsche Experience Day and a free service, the overall after-sales experience has been extremely poor and disappointing. I have also copied the dealer principal into my correspondence but have received no response, which is surprising given the circumstances. I hope this feedback is taken seriously and that steps are taken to ensure future customers receive the level of service expected from a Porsche dealership.
One the worst car companie you can deal with they nice and sweet when you buying car of them if anything happens to your car it will take them one year to fix or might not even get fix all of they cars come with 3 years warranty but you have to take it to someone ales to fix it
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
