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John Grose Ipswich Ford
Ransomes Europark, Ipswich, IP3 9BE
ipswich
4.9 (2,860 reviews)
John Grose Ipswich Ford
Ransomes Europark, Ipswich, IP3 9BE
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I had my Jaecoo 7 less than one month and I had an issue with the radio and the charging pad for the phone. I contacted the garage and within minutes I had a call back to book my car in. Once my car was in the garage the problems were looked into and fixed within the same day and they had even washed my car which was lovely. The customer service was faultless and I want to thank Eden for being so welcoming and helpful
I would have liked to put a 5 star review as the service initially was great. On collecting my car- I noticed a dent on it. It was supposed to be brand new- no damage. I pointed it out to the sales assistant and his manager came to look. Sometimes, these things happen- I was fine to take the car as they assured me it would be fixed or a new bonnet put on. But the person who does the repairs was not available. So I took the car, with the expectation that someone would be in contact... John grose has never contacted me to sort this. I have contacted John grose and asked them what the plan is, but still have not heard from them so I am disappointed they have not rectified what they said they would (even though a brand new car shouldn’t be damaged!!)
The staff are all pleasant and make you feel relaxed and all your queries are answered professionally. A big shout out to Alex Reid at Lowestoft who is the Motability advisor, who made us feel relaxed and that nothing was to much trouble, he guided us through what vehicle we wanted through to all the paperwork involved and for being there on handover day. Thank you Alex for making everything possible for us
John Grose Geely Ipswich Were excellent. Very good service and no pressure selling. Ryan and Kevin were very helpful and got the car to me super quick. Has a small issue with the app which was sorted whilst I was the phone and the after sales service so far has been great. Would highly recommend.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
