Hounslow Cars Ltd
Joylon House, Amberley Way, Hounslow, TW4 6BH
Hounslow Cars Ltd
Joylon House, Amberley Way, Hounslow, TW4 6BH
Upon arrival , A very smart and young gentleman by the name of munib immediately welcomed me in keeping himself very polite and professional and showing me around giving information about each car and was very detailed, he was really gentle and showed his salesman skills which impressed me , following up inside the office where ali welcomed me and helped me purchase my bmw 1 series going through each step very clearly and acknowledge me about the vehicle i was buying, The whole process made me extremely satisfied and hounslow cars have really stood out to me. Thank you once again and i hope for your continuous success as an independent business
I had a really positive experience with this dealership. After reading some mixed reviews, I was a bit cautious at first, but my experience turned out to be very smooth. The team were friendly, approachable, and gave me enough space to make my own decision without feeling pressured. The test drive was thorough, and they were happy to answer all my questions. The car I purchased was well presented and has been running perfectly since I picked it up. Everything was explained clearly, and the process felt straightforward and professional. What stood out most was that whenever I had a question after the purchase, they were responsive and helpful, which made a big difference as a buyer. Overall, I found them reliable and easy to deal with. Based on my experience, I\u2019d definitely recommend giving them a chance if you\u2019re looking for a used car.
had a brilliant experience with hounslow cars limited. ali ahmed, munib, and the team worked together like a perfect trio \u2014 organised, supportive, and genuinely focused on making everything smooth. their teamwork made the whole process easy and enjoyable. truly an outstanding group and I\u2019m coming back again Hounslow cars!!!!
Avoid at all costs. I purchased a grey 2017 Vauxhall Astra SRI for \xa36,900 at the beginning of January. As a first-time buyer, I relied heavily on the salesperson, who seemed friendly but was somewhat pushy and kept the test drive very short. Unfortunately, I didn\u2019t notice any issues at the time. Within just two days of owning the car, serious problems emerged \u2014 a strong burning smell and blue smoke coming from the exhaust, which is typically a sign of oil burning. I returned the car to HCL, but communication was extremely poor. Despite repeated promises, I heard nothing for days. When they finally responded, their mechanic claimed it was a catalytic converter issue, which didn\u2019t align with the symptoms. To make matters worse, they lost my spare key after leaving it in another customer\u2019s car. Concerned, I took the car to Advance Vauxhall Slough for an independent inspection. Their report revealed a far more serious issue \u2014 likely worn piston rings and leading to cylinder wall damage, meaning the engine would probably need replacing. They also indicated this problem would've been present for some time and should have been obvious to HCL's mechanic. Given that the fault appeared within 30 days, I exercised my rights under the Consumer Rights Act 2015 and requested a full refund. HCL repeatedly delayed the process, using excuses like the manager being on holiday. It got to the point where I had to threaten mediation before they agreed to refund me. Even then, the agreed refund date passed with no payment. After chasing again, I was told to wait longer. Eventually, I received an email claiming they would deduct money due to alleged bodywork damage during my ownership \u2014 something that is completely untrue and was never mentioned when I returned the car. I requested photographic evidence and an itemised list of the damage, which they never provided. Three weeks after returning the car, I finally received \xa36,500 \u2014 \xa3400 short of the full amount owed \u2014 and have heard nothing since. While some of their cars may be fine, my experience shows that when serious issues arise, they are difficult to deal with, unresponsive, and unwilling to take full responsibility. I would strongly advise others to avoid. I have also noticed that the Astra is back up for sale for \xa37000 on their website and autotrader and would not recommend anyone to purchase it incase the issue is still present.
I bought my first car in the uk since ive come and the service hounslow cars provided was genuinely so phenomenal. Ali started me off and we completed the finance steps one by one where he was explaining everything step by step making it easy for me and he passed it onto munib where he took me on a test drive and helped me with insurence and he was amazing , munib is so nice and hounslow cars , its been a pleasure and i will cone back for sure
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
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