|
Beta
92
Evans Halshaw Renault Durham
Alma Place, Gilesgate Moore, Durham, DH1 2HN
durham
4.3 (104,000 reviews)
Evans Halshaw Renault Durham
Alma Place, Gilesgate Moore, Durham, DH1 2HN
Are these results helpful?
Help us improve
What a great experience very smooth excellent service. Being disabled you have to get your choice of car right first time. Colleen showed me my options fully this is my second Dacia so I already had a heads up Colleen went on to show me extra benefits of the new bigster ( biggy) the one pedal drive mode is brilliant Not including all the extra room inside & in the boot The service was first class from start to finish Thank you Colleen gray
Had a terrible experience with Evans Halshaw Peugeot Mansfield, I was blatantly lied to and fobbed off for about four weeks before eventually getting back my van, Peugeot EV van recovered into Evans Halshaw as a non runner (flat 12v battery, and numerous associated faults). Vehicle booked in with Evans Halshaw Peugeot (EHP), Mansfield for the 23/01/2026. Specialist recovery attended, vehicle uplifted and taken to EHP, Mansfield ready for 23/01/2026. Numerous calls and visits, every two or three days to EHP service department requesting updates on diagnostics and outcomes. Constantly told it takes time de-energise an EV to be worked on safely, also told that technician in regular contact with head technical in Latvia and that this was causing the delay due to time differences. Received a call from Jason, EHP service department. After 23 days in EHP for diagnostics, I was told the van required a 12-volt battery before further diagnostics could take place, Jason to call back 17/02/2026 with price. Received a call from Jason, EHP service department. Supply and fit new 12-volt battery to enable further diagnostics was £195.00 including vat. Jason was given verbal authorisation to go ahead with this work. New battery was to be ordered straight away for delivery 18/02/2026. Diagnostics to continue as soon as battery was fitted. Visited EHP to be told nothing had been done to the van since 16/02/2026 as “they couldn’t find a job card for the work”. Job card to be raised and they might be able to look at the van “sometime this week”. I told him (young lad on service desk) that this was unacceptable. Received a call from Jason, EHP service department. New battery had been fitted, fault codes had been erased, and all was good. Now informed the work wasn’t a warranty issue and would need to be paid for. Jason was asked about the original “Battery charge fault: Stop the vehicle” message, but admitted that it hadn’t been investigated, all the relevant information was given again and this was to be passed onto the technician working on the vehicle. For anyone living in the Mansfield area, I would suggest driving an extra 10 or so miles and use either Stellantis at Nottingham or Stoneacre at Chesterfield.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
