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Evans Halshaw Renault Durham
Alma Place, Gilesgate Moore, Durham, DH1 2HN
Evans Halshaw Renault Durham
Alma Place, Gilesgate Moore, Durham, DH1 2HN
(View 15,303 vehicles in group)
(View 15,303 vehicles in group)
Absolutely shocking experience with Evans Halshaw. I purchased a vehicle from them and after just 3 months of ownership, having covered only a very small amount of mileage, the engine completely seized. A catastrophic engine failure of this nature should never occur so soon after purchase, especially from a major dealer that claims to carry out thorough vehicle inspections and checks. What has been even more disappointing is the way the matter has been handled. Rather than accepting responsibility and working towards a fair resolution, Evans Halshaw attempted to offer me just £500 towards the costs. Anyone with even basic knowledge of vehicle repairs knows that an engine replacement or rebuild can cost many thousands of pounds. The offer felt more like an attempt to make the problem go away than a genuine effort to resolve it. I purchased from a large dealership because I believed I would have greater protection and support if something went wrong. Unfortunately, when a major fault did occur, the support simply wasn’t there. I am now left dealing with significant inconvenience, financial loss, and the stress of fighting for a fair outcome when this situation should never have arisen in the first place. If you are considering buying a vehicle from Evans Halshaw, my advice is to think carefully about what may happen if a serious fault develops shortly after purchase. The true test of a dealership is not how they sell a car, but how they treat customers when something goes wrong. I will continue pursuing this matter until it is resolved properly and in line with their legal obligations.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
