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Evans Halshaw Ford Wolverhampton
59 - 73 Birmingham Road, Wolverhampton, WV2 3LS
wolverhampton
4.3 (104,000 reviews)
Evans Halshaw Ford Wolverhampton
59 - 73 Birmingham Road, Wolverhampton, WV2 3LS
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I called the service department to check a service history on a car that I was about to buy, a lady called Francine took her time to diligently check the history for me and was really pleasant and excellent throughout. I had no sales or financial interaction with the company, only an enquiry and they acted perfectly
Worst experience ever. I bought a 2019 BMW 1 Series 33k miles from Evans Halshaw Ford East Kilbride on the 12th January and after 3 weeks of ownership (February 6th) the car alarm started going off randomly while driving and parked. The dealership has been no help and has had me running around trying to sort the issue myself. BMW have confirmed the cars coding had been manipulated to cover 96 faults (including safety faults) before I bought it. I have had no car for the last 3 months and Evans Halshaw have refused to give me a courtesy car multiple times. Meanwhile they have also refused to approve any work to fix the car (after they said they would approve it) leaving my car stuck at BMW. As a young university student who commutes I’ve been unable to attend a whole semester resulting in me filing mitigating circumstances due to extreme absence. This has also caused me to be unable to care for 2 of my disabled family members as I now have no way of transportation. The lack of support is genuinely unbelievable. I even tried to return the car (when purchasing it I was told I could do so at any time) in which Evans Halshaw had told the finance company I have “wrapped the car” and “not fixed the cracked windscreen” both being untrue. I had the windows tinted (which can be peeled off) and the windscreen was replaced due to the crack. I’ve never been more devastated and helpless.
As always I find the team so friendly and helpful, informative and professional. Delighted with my new car. The communication both before and after purchase is very good. Thank you to both Luke Fraray and Matthew Young for your guidance in purchasing the right car for me. You are both a credit to the company.
We started a car finance application on 8th April in the late afternoon. During the discussion, we asked if it would be possible to take the car the same day. The staff member mentioned that it might have been possible if we had started earlier in the morning, so we reasonably expected the process to be completed by the next day. However, there was no progress on the 9th. The finance documents were only signed on the 10th, and the deposit was paid on the 11th, yet the car was still not ready and no clear updates were provided throughout this time. On 12th April (Sunday), I contacted the finance company directly and was informed that a driving licence copy was still required. This was not clearly communicated earlier, which caused further delay. When I followed up with the dealership, I was told it would be completed on Monday, but the response I received also felt dismissive and unprofessional, as I was told not to call repeatedly. As a first-time finance customer, I expected clearer guidance and better communication regarding timelines and required documents. If we had been informed from the beginning that the process could take up to a week, we would have planned accordingly or considered other options. Overall, the experience so far has been disappointing due to delays, lack of transparency, and customer service attitude. I hope this feedback is taken seriously to improve communication and professionalism for future customers.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
