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Evans Halshaw Ford Lincoln
1 Outer Circle Road, Lincoln, LN2 4HZ
lincoln
4.3 (104,000 reviews)
Evans Halshaw Ford Lincoln
1 Outer Circle Road, Lincoln, LN2 4HZ
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Terrible service !!!!!! Booked my car in for some investigation work, dropped off at 8.30am, tried to call nine times around 4pm no answer from any department. I decided to go to the garage only to find my car in the same spot I dropped it off. When I eventually found someone I was informed we have been really busy and will look at it soon but by now we are approaching 4.30pm and I need the car to go home as I don't live locally. Just a shrug of the shoulders from the person dealing with me, absolutely useless, this is supposed to be a main dealer !!!!! Do not use this dealer they are rubbish. I have also tried to call to speak to the general manager to lodge a complaint and surprise no-one answered the phone.
The new showroom and service centre are a big improvement from their previous site and easier to get to. Staff very helpful particularly Matt on Service Reception. Had a slight issue when they didn't have a part to finish the job so had to go back a few days later when they had the part.
Dear directors- get those P45s out I went into this garage with the plan to buy a Ford Explorer… a cash sale and trade in… what a waste of time! After viewing the showroom car, by a first class saleswoman. I was handed over Jason by the what I took to be the manager. His couldn’t be bothered attitude was a great start. I found a vehicle I wanted one year old and he wanted to view, photo and inspect my car.. he then spend the next ten minutes with the finance manager to say we need to send it off to head office for a price. Ok I said call me. Not wanting to lose out on my purchase, I called next day - told still waiting.. then next day spoke to a manager to be told I will get Jason to call you or I will call back later - still waiting. I called on the Friday, told the finance manager has access to the figures so don’t know - still waiting. Called on Monday no one available will call you back…. Come on have a guess (still waiting). Do you want to sell cars? AWD Explorers up to 60k. The answer is still waiting. So, to sum up…. Hopeless, unreliable and if you have ordered are you still waiting? Looking forward to hearing from a group director… as your branch needs a staff revamp! I’m waiting.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
