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Extremely disappointing experience with Evans Halshaw Hull I bought a ford ranger from Evans Halshaw Hull in March and unfortunately, it has been nothing but trouble from the start. I only had the vehicle for around 9-10 weeks before I had to return it to Evans Halshaw because of ongoing issues. They have now finally accepted that the vehicle has a faulty gearbox which needs replacing, which I appreciate is at least an acknowledgement of the problem. However, what I cannot accept is the amount of time this has taken. The vehicle has now been in their garage for 13 weeks, yet I am still paying around £400 every month in finance for a vehicle that I don't have. And that £400 doesn't include the cost of my tax and insurance, which I am also continuing to pay while the vehicle is sitting in their garage. To make matters worse, Evans Halshaw have also refused to provide me with a courtesy vehicle, leaving me without the vehicle I am paying for and without any suitable replacement. I have now been told that it could be another 200+ hours before they even get around to carrying out the work. This is completely unacceptable. I bought this vehicle in good faith, yet I have spent far longer without it than I’ve actually had it. I am continuing to pay my finance, tax and insurance every month, while Evans Halshaw have had my vehicle sitting in their garage for 13 weeks. How is this acceptable customer service? I have been patient throughout this whole situation, but my patience is now running out. I don't want more excuses, vague timeframes or to simply be told to keep waiting. I want someone in senior management to take ownership of this situation and get it resolved. I am hoping this review reaches the big bosses at Evans Halshaw, because this needs looking into urgently. Customers should not be left paying hundreds of pounds every month, plus tax and insurance, for a vehicle they don't even have — particularly when the dealership won't provide a courtesy vehicle and the repair is taking this long. Evans Halshaw — please contact me and get this sorted. I have been without my vehicle for 13 weeks and I have been more than patient.
I can’t recommend Emma in the Servicing Department highly enough! Her customer service is absolutely outstanding. She is always so friendly, chatty and approachable, and genuinely goes above and beyond to make the whole servicing experience as easy and stress-free as possible. Emma always keeps me fully informed and updated throughout the process, making sure I know exactly what’s happening with my car. She is also incredibly accommodating when arranging bookings, always doing her best to find a time that suits me. What really stands out is the aftercare too. Emma takes the time to check in afterwards to make sure everything is okay, which really shows how much she genuinely cares about her customers and the service she provides. She is a real asset to the Evans Halshaw team and is a fantastic example of what great customer service should be. Thank you, Emma, for always making the experience so easy and pleasant! 🌟
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Evans Halshaw Ford Chester
Sovereign Way, Chester, CH1 4QJ
Evans Halshaw Ford Chester
Sovereign Way, Chester, CH1 4QJ
(View 14,753 vehicles in group)
(View 14,753 vehicles in group)
