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Evans Halshaw Ford Cardiff
505 Newport Road, Cardiff, CF23 9UE
cardiff
4.3 (104,000 reviews)
Evans Halshaw Ford Cardiff
505 Newport Road, Cardiff, CF23 9UE
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Do NOT buy a van from Evans Halshaw Preston Commercial. I purchased an MS-RT Transit Custom that was supposedly “valeted” before collection—this was completely untrue. The van was filthy, clearly hadn’t been cleaned, and even still had the previous owner’s stickers on the rear. Absolutely unacceptable for a main dealer. To make matters worse, within just TWO DAYS the van developed a gearbox fault, badly juddering at low RPM (automatic). I then had to waste my own time and money travelling to Glasgow and back just to get it diagnosed—only to be told the gearbox was faulty. I contacted the Preston branch and spoke to the manager, Sam. His attitude was arrogant and dismissive from the start. Despite the condition of the van and the fault appearing almost immediately, he tried to tell me I had no choice but to let them repair it. No accountability, no apology—just poor customer service and a complete lack of respect. After speaking to another branch who confirmed I had every right to reject the vehicle, I called him back. Funny how his tone changed after that. Ten minutes later, he called to say they would “buy the van back” because they weren’t willing to pay for a new gearbox. That says it all. Even after returning the van, I was told my money would be back in my account as soon as they received it. That didn’t happen. Days passed—Thursday, Friday, then Monday—with no refund. I had to chase them myself, while being left without a van and out of pocket. Only then did they finally sort it. From start to finish this was a complete mess—poor vehicle preparation, a serious mechanical fault within days, unprofessional management, and delays getting my money back. I will never deal with them again and would strongly advise anyone else to avoid.
Was contacted by evans halshaw to book in a service under the plan I have been paying for for 10 months now. Was directed to the ford altrincham branch. Only after arriving at the branch on the day of the service was I informed that my plan didn't cover this branch and I would need to pay for the work up front. There was no effort made to rectify this nor to compensate me for lost time and money. Very poor communication and service.
SHOCKING!!! Please look through their recent reviews and not just the star rating.. Awful service disgusting attitude from start to finish! Too many things went wrong to mention and worse was the awful attitude from the staff member that I was dealing with. Insult to injury they have asked for my feedback several times and despite leaving them a 1 star huge cause for concern response. Their response each time has been that they are pleased I am happy with their service!! What a joke.!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
