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Evans Halshaw Ford Cardiff
505 Newport Road, Cardiff, CF23 9UE
cardiff
4.2 (104,577 reviews)
Joined 2009
Evans Halshaw Ford Cardiff
505 Newport Road, Cardiff, CF23 9UE
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Got a CLA shooting brake about a month ago, the vehicle had a full service history. The day I picked it up they had lost the paper work and said they would get me another copy. It has now been over a month. No one will return my calls or emails. If I could return the car I would! TERIBBLE SERVICE
We collected our new car today from the Mansfield Byd Evans Halshaw garage .Tom dealt with us . He was very helpful and nothing was too much trouble for him. He is a credit to your organisation. A special mention to Alex the manager who expedited the delivery of the car and to Emily and Nathan who were very helpful and informative . We would highly recommend Byd Mansfield to anyone wishing to buy a vehicle .
Purchased an MG3 from Evans Halshaw York. All OK until we collected it. Was taken to the NEW vehicle after being assured it had been washed and valeted, and was shocked to see it parked in a lot with all other cars, the tyres were caked in mud and the drivers side inside trim and carpet was covered in mud stains. On inspecting the external condition found a number of deep scratches to the rear driver's side wing. I pointed this out to the salesman and the unclean condition of the car, and was told there was no one available to rectify this and to come back the next day. As we lived in west Leeds I was not altogether happy about this but agreed. When we returned the next day we were then told it could not be done that day as the scratches were to deep and to return the following Monday. Iwas not happy with this so agreed for the car to be collected and returned from my home address. I also agreed the level of compensation as a full tank of fuel and a set of car mats. This was agreed and the car was returned repaired with a full tank of petrol. As of today we are still awaiting the car mats(nine weeks later) despite various assurances they have been ordered. I have escalated thus issue to Evans Halshaw Customer Care portal and have not even received an acknowledgement. I have previously purchased through Vertu Volkswagen and the difference in service is huge. I will not be purchasing another vehicle with this firm again
Luke was great in talking through the options available to me, including products available through Hyundai, all in a no-pressure environment, leading to me securing a brand new Kona N Line S with a 4 year servicing plan. 10/10, very likely to come back in the future to buy through Luke again.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
