(View 15,407 vehicles in group)
Evans Halshaw Citroen Mansfield
Southwell Road West, Mansfield, NG18 4TR
Evans Halshaw Citroen Mansfield
Southwell Road West, Mansfield, NG18 4TR
(View 15,407 vehicles in group)
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Reece couldn’t have made my experience better, what a pleasant young man! He was courteous, friendly and put me at my ease. You know what it’s like as a woman going to a car show room, well I felt now of that intimidation with Reece, he put me at me ease immediately. Thank you Reece, you are a credit to Kia Hull 😊
I purchased a used vehicle and it was agreed that prior to collection an MOT would be done. When I went to collect the vehicle it hadn’t been done. At collection I also noticed some scratches on the vehicle that the salesman said they would sort for me. He told me he would speak to the paint shop and MOT departments and call me the next day to book the car in. It took me almost 2 weeks of numerous calls to the dealership to final speak to someone to book the car in. The person I spoke to was a manager and he said they hadn’t agreed to do the MOT or they only agreed if the vehicle was being bought on finance. This was not the case as finance was never discussed as I was always paying for the vehicle in full and I had only agreed to buy the car if it had a full MOT. I had even stood outside the showroom looking at the car with the salesman on the day of collection and discussed both the scratches and MOT being done on the same day so I didn’t have to take the vehicle back twice. Eventually, after the manager insinuating I was lying about the MOT, he agreed to do it. I took my car back to the dealership for the MOT and scratch repairs. I called later in the day to see if the work had been done and if I could collect the car to be told all work was completed and I could collect it. When I got to the dealership I noticed that only 1 of the scratches had been repaired so I then had to wait while they did the other one. Once I got into the vehicle and drove away, I noticed some marks on the glass for the wing mirror. I thought they were just dirt but when I got home and tried to clean them off they were several scratches which were not there when I dropped the vehicle off. I immediately called the dealership to report this and it took me many attempts before someone answered the phone to be told it was up to a manager how to proceed and they would call me back. I am still waiting for that call so the issues are still not fully resolved. I also raised a complaint with Evans Halshaw about the way I was treated over the MOT and lack of response to calls and was told someone would be in touch within 48 hours. I am still waiting 2 weeks later!!
From booking my vehicle in, turning up in branch and completion of works - the customer service was excellent. Customer service desk was busy when dropping vehicle off, but the staff provided great service not just to me but other customers who were waiting. Thanks everyone.
Matthew Hopkins dealt with us from the start. From first visit Matthew was welcoming, helpful and honest without pushing for a sale. Our next visit with our Daughter for her first car, Matthew was again extremely helpful and professional and walked us through all devices offered giving us the best deal for our needs and budget. Evan’s Halshaw Horsforth is a brilliant site, spacious, lots of variety of vehicles and the service and sales offered was overall a fantastic experience.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
