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Evans Halshaw Citroen Mansfield
Southwell Road West, Mansfield, NG18 4TR
mansfield
4.2 (104,577 reviews)
Evans Halshaw Citroen Mansfield
Southwell Road West, Mansfield, NG18 4TR
Extremely disappointing experience purchasing a vehicle through Evans Halshaw BYD Chesterfield. I placed a reservation and proceeded with the purchase based on being told the vehicle only had “minor cosmetic imperfections.” After repeatedly asking for clarification and pushing for proper details, it eventually became clear the car actually had dents and panel alignment issues that were never properly disclosed beforehand. What was initially described as simple scratches/scuffs turned out to be significantly more serious cosmetic and structural concerns. Had the true condition of the vehicle been made clear from the outset, I would never have agreed to purchase or reserve the car. Communication throughout the process became increasingly frustrating, particularly regarding both the vehicle condition and delivery commitments. I repeatedly had to chase for honest answers, clarification and updates. Following cancellation of the sale, I was then left waiting and chasing for confirmation regarding my refund despite being told it had been processed. The entire experience caused unnecessary stress and left me temporarily without a vehicle after making arrangements around the originally promised delivery timeframe. The most disappointing aspect was the lack of transparency and the feeling that important details regarding the vehicle’s condition were only disclosed after persistent questioning. I would strongly advise anybody considering purchasing remotely to insist on extremely detailed appraisal videos, close-up bodywork photos and written confirmation of any imperfections before making payment or placing a reservation.
How can they get it so wrong? My wife an I were looking for our next Car. she had always wanted a Kuga and so we went to our local dealer in Cardiff after booking a test drive. I had done my research and new the car but the wife needed to be sure that she would be happy due to disability. Met the sales man had all the usual promise of being kept unto date with our order. placed our order and requested further options and hoped that would be that. After 4 weeks had heard nothing but that feeling in the pit kept eating at me. Called the dealership No answer. Called again in case they were busy. still no answer call rings out. dropped an email to our sales person. no response - maybe on holiday waited and tried again still nothing. ring again nothing rings out and rings out again. even mailed the dealership still nothing. this has been Feb 2nd to date - now had a call kuga should be end of June but the options have not been ordered and now is no longer available, our hero salesman has moved to pastures new but failed to tell s that the options were no longer available. one story after another none of then making sense as they contradict what was said on the call with both a new salesman and then the sales manager who finally used the oldest excuse of I have just taken this role on. What a complete and utter shambles resulting in a lost order of 42k. My advice is find a ford dealer that will take care of you and maybe you will have faith that they may look after your new vehicle when it has a problem or needs a service.
Purchased a used Audi A1 from Evan Halshaw Hyundai Warrington. Put a deposit on the vehicle and there were a couple of issues ( egg on a tyre and some stone chips) so agreed to pick it up in 7 days at 09-30 on a Saturday morning. On arrival at 09-30 the vehicle was not ready for collection. We were told the tyre had not turned up! and it needed a valet. At 11.00 and we eventually collected the vehicle but still no tyre. We were told to get a tyre and to send them the invoice. They let us drive away with a car that was unsafe! we did get paid for a new tyre after nearly another week. On getting the car home we noticed over spray on both drivers windows and the bonnet. So had to have the car detailed. I have purchased several vehicles from EH in the past privately and as a transport manager for our company have purchased multiple vehicles from EH. This was by far the worst experience i have ever had, from a hour and half hand over that should have take 20 mins to a dangerous tyre to a un valeted car the list list just goes on. This will be the last time i use EH for private or business use. Very disappointing and a sales man that was just wanted to sell warranty and not bothered about the product he was sending out. The car was for my wife and it should have been a happy day picking up her new car and it just left us both totally disappointed ! She wouldn't even drive it home because she was scared about the tyre.
Dreadful experience. Bought a used car early February and took out took out 3 year Premium Guarantee. Broke down 3 months later believing I had full AA cover. No cover. Had to pay to recover the car myself. The problem was nobody at EH Nottingham cared. Nobody answered my emails or texts. No apology. The car was repaired by the under the 3 month buyers guarantee.i would never buy a car again from this company.
Very disappointing experience with my new Omoda 7. I purchased the car on 27 April from Evan Halshaw Blackburn from the very first day the navigation system was not working properly. The vehicle already went back to the dealership for a software update, however the issue still remains unresolved. Now, less than a month after purchase, the car battery has completely gone flat and the vehicle became undriveable. For a brand new car, this is unacceptable. What made the experience worse was the roadside assistance support. I contacted Omoda roadside assistance and was redirected to RAC, but RAC stated that battery support was not covered and advised me to take the vehicle to the dealer instead. The problem is that when the battery is flat, the car cannot even be driven. This leaves customers completely stuck with a brand new vehicle and no real immediate support. A new car should provide reliability and peace of mind, but unfortunately this experience has been stressful and frustrating from the beginning. I hope Omoda improves both vehicle quality control and aftersales/roadside assistance support because customers should not be dealing with these kinds of issues within weeks of ownership.
Evans Halshaw Horsforth great service. I cannot praise these guys highly enough! Booked an appointment to test drive a Range Rover, which they happily arranged for a bank holiday Monday. On the day met the salesman Kenneth who accompanied me on the test drive. Kenneth answered all questions, was super helpful, explained all the options with my part exchange & wasn’t overbearing or just trying to push through a sale. Kenneth guided me through all the paperwork & a colleague of Ken’s later thanked me for dealing with the electronic paperwork so quickly & efficiently! 4 days later collected the car & still a little amazed at how helpful all the staff on site were. Kenneth even phoned me today to check if everything was ok with the car & if I had any questions or concerns which hadn’t been addressed. This was not my first time buying a car, but it was far away the most straight forward & pleasant experience. These guys, especially Kenneth, are superstars & I would happily buy a car from them again. 5 stars!
Excellent service at Evans Halshaw in Cardiff when purchasing a replacement car from Finlay. He was courteous and knowledgeable, explained everything clearly and gave details of the vehicle whilst on the test drive. Highly recommend Finlay to anyone looking for a replacement vehicle.
I had a mechanical problem with a car we'd bought from Evans Halshaw in Stourbridge, who liaised with the Erdington branch (relocated from Bordesley) to have the issue solved there. Matthew from the service department was helpful in getting the car booked in for the same day & then called within 2 hours to say everything was sorted, with no charge. A really friendly & professional team who saved us an hours journey back to Stourbridge. We were told any problems to give the Erdington team a call & they'd be happy to help.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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