(View 14,966 vehicles in group)
Evans Halshaw BYD Birmingham
825 Tyburn Road, Erdington, B24 9NY
Evans Halshaw BYD Birmingham
825 Tyburn Road, Erdington, B24 9NY
(View 14,966 vehicles in group)
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I just want to thank Obi for his support . Obi was amazing during the process of me looking for a car. Obi showed care kindness and excellent customer service towards me. This is definitely the best customer experience I have ever received at a car dealership. Obi was attentive and proactive.
BYD Wolverhampton put a review on last week regarding the lack of communication regarding them not setting my finance for 3 months and getting me 3 missed payments on my credit report I went into showroom last week to speak to them about it and was left sat in the waiting area for a hour because they didn’t want to talk to me I have since gone somewhere to p/x my bike and been turned down for finance because of the 3 missed payments on my credit reports all though they said they were going to sort it out I have still not received a phone call even though they have said it’s their fault what a fantastic way to treat your customers
I was visited Citreon in Leeds recently as I was having problems with my brand new Citreon C4 car, and was attended to by the amazing and phemominal Robbie in the Service section, who would move mountains to keep a customer satisfied. He was very patient, knowledgeable and professional in explaining how to address all the issues I was having with the car. He came out with me and spent tine in the car, and painstakingly went through some important details of how to address all the issues I was having with my brand new car. The car now runs perfectly, thanks to Robbie. I am ever so grateful for his sterling and professional service. What a bright star and fantastic asset he is to his company. Every establishment needs a Robbie! Dr George Williams
Dear Management Team, I am writing to express my sincere gratitude for the exceptional service my family and I received at your dealership today, Saturday, around 1:00 PM. We originally came in to view a Toyota C-HR after being highly recommended to you by a friend. From the very moment we stepped into the showroom, we were treated with the utmost professionalism and respect. We were initially looked after by Christian, who was absolutely fantastic. He arranged a test drive for us that was, without a doubt, the best experience we’ve ever had here in the UK. He made us feel completely at ease, reassuring us that we could test drive other cars or browse their inventory with zero pressure. Christian guided us through all the initial paperwork for the finance application with incredible patience and dedication. Later in the day, we needed to return to the showroom to finalize some details. Christian had already gone home, but we were warmly approached by a lovely blonde lady (I unfortunately didn’t catch her name, but she was wonderful). Instead of simply turning us away because our original salesperson wasn't there, she immediately asked how she could help and made sure we were looked after. While we were talking, Chris from the finance department noticed we had a few questions regarding our application. He stepped in right away to assist us. Since English is not our first language and we don't understand 100% of it yet, Chris went above and beyond—he happily explained everything two or three times until we were completely comfortable. His patience and attentiveness meant the world to us and solved everything we needed. Although our finance process is still pending and nothing is fully finalized yet, I felt compelled to share this review immediately. The level of care, education, and genuine kindness your team showed us is rare to find. You have gained a loyal customer. I will continue to highly recommend your dealership to everyone I know, and whenever we need another car in the future, it will 100% be with you. Thank you all so much for making us feel so welcome. Warm regards, Viviane and Family
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
