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Charltons of Boroughbridge
Spa Garage, Wetherby Road, York, YO51 9HR
Charltons of Boroughbridge
Spa Garage, Wetherby Road, York, YO51 9HR
Had the best buying experience from Charltons of Boroughbridge. Mark was supportive through the whole process. Agreed to reserve the vehicle for a few days free of charge, until I could get over to have a test drive. Was very accommodating to me and my son, Mark liaised with our finance company to speed up the process. We were delighted to be able to drive away the car on the same day we viewed and test drove it. We are over the moon with the car, great price and exactly as described. If you're considering looking at a vehicle here but live a distance away, it will be worth the trip. Thank you for giving us a faultless car buying service.
Took my Duster in today to have a warranty issue looked at. The staff at Charltons were absolutely lovely. More of a friendly family garage feel than the usual corporate main dealer. I was more than happy with the service provided too. I will without doubt be using this garage for my future servicing. Many Thanks 5*
I don\u2019t normally do reviews unless I have bought, sadly they didn\u2019t have the car I ended up buying, however I just wanted to express the no pressure sales here, Sam was extremely friendly looked after us and it was a breath of fresh air compared to the numerous dealers I had recently spoken to who were more bothered about me putting down a deposit before I had even seen a vehicle, not sure what happened to this industry! So they are certainly worth a visit, thanks again.
I have always been dealt with politely here. They always try and help. \U0001f642. Thank you. Steve B. Following up from this I had a problem with the Information/music system. It wouldnt turn on. I took it in today and got a call within 2 hours and it was ready. A quick reconnect of the battery and ok. I was given a heads up that this may happen again and there is a fix for it. Thank to Chris who did the reconnect and thanks Fiona for the advice going forward . 5 Stars is nothing more than they deserve. Keep up the good work.Thank you. \U0001f642. Steve B. 20/10/2025. Just got the car back. Thanks again for a fantastic job. Thanks \U0001f600 Fiona for letting me know about the reduced bill. Honesty is the best policy. Again highly recommend and keep ip the brilliant work. \U0001f44d. Steve B.
Nice people to talk to, but don't take their word for work to be carried out when buying. I recently travelled 60 mile to buy a van and was pleased by the way it was presented to to me and the no pressure of sale. However, I did point out a couple of issues tyres , brakes and service plus a light lens and mirror cover. These were all put on my order form. On collection of the van the tyres had not been sorted but we did come to an agreement to sort this. As time has gone on 6 weeks, I have slowly discovered that the brake service had not been done I've had to replace all pads and 2 rear discs , I put it on our on brake rollers at work and have to say I'm not sure on validation of the mot brake test. The oil ,air and fuel filters had not been looked at either. After saying all that, these are problems that I have easily rectified myself but shouldn't have to. Still overall pleased with my van ,just disappointed in the vehicle preparation.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
