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Cartime Bury
Bell Lane, Bury, BL9 6HH
bury
4.4 (3,700 reviews)
523
Joined 2014
Cartime Bury
Bell Lane, Bury, BL9 6HH
Sales staff great. Sold car with not enough MOT left on it. Told no problem just ring up and we will book you in. This is where Cartime falls apart. After sales/service is not exsistant once they have your money. Cannot speak to them just goes to voicemail and no returns your call. I'm not sure Ste exists becuase that is who I need to speak to. If you only pick up the phone or respond to voicemails you would have got 5 stars.
Noel was absolutely fantastic throughout the entire process. From the first phone call to the final handover, I can’t fault Noel’s care and attention to ensuring a customer receives the best service possible. I would 100% recommend cartime to anyone looking to purchase a car, and it’s all thanks to Noel. Thank you so much!
Great service from Michael ! From the moment I arrived, he was friendly, professional, and genuinely helpful. He took the time to understand what I was looking for, answered all of my questions clearly, and shouldered the pressure which comes with buying a car. What really stood out was his knowledge and honesty.He helped me feel confident in my decision. The whole process—from viewing the car to finalizing the purchase—was smooth and stress-free. I would highly recommend working with him. I’m very happy with my purchase and appreciate the excellent service.
Initially very impressed with the salesperson at the start of the journey but thereafter unfortunately a really awful experience once a sale had been agreed and the car was delivered - which was definitely not as described and was rejected within 14 days of delivery. Alongside noticeable bodywork issues on what was “a stunning car with absolutely no marks to the paintwork”, an independent inspection also identified multiple and not insignificant mechanical issues which would have failed an MOT. With the advice being not to drive the car until repaired at a cost of over £2,000 - not great when buying a first car for my daughter. This does raise serious questions on how it passed Car Time’s stated 62-point mechanical PDI, service, MOT and road-worthiness checks, and how this aligns with the “peace of mind” assurances provided at the point of sale when several findings related to matters that should reasonably have been identified during preparation. Looks like others have had similar experiences and I see the car is up for sale again and higher in price - so buyer beware even with the assurances “Every car is thoroughly inspected before sale and comes with a full history check, so you can buy with complete peace of mind”.
I had a great experience purchasing my Skoda Enyaq. The support from the salesperson Michael Jackson was excellent. He was knowledgeable, professional, and very helpful throughout the entire process. He took the time to answer all my questions and made everything straightforward and stress-free. I really appreciated his honest approach and attention to detail. Highly recommended for anyone considering a new car.
Trustpilot reviews Review of Cartime Rene 1 review GB Rated 1 out of 5 stars 7 days ago Negative Review Negative Review: Refund Nightmare and Persistent Communication Breakdown I purchased a car from you nearly three weeks ago. I placed a deposit three days before the viewing, and the transaction went smoothly. Following the purchase, I filled out the necessary refund form for the deposit, with the promise of a refund within 5-7 days. Initially, communication was maintained, and I was assured the matter would be looked into. However, repeated attempts to follow up by email and phone have been met with complete silence for the past week.Nearly 3weeks after was leave bad review on google and next day I received an SMS asking me to provide my card and bank account details again so they can send my money back.Waiting another week and nothing happen. The inability to get the promised refund and the complete breakdown in communication is highly unprofessional. I would not recommend this company.Taking payment is quick, but refunds are a significant problem, and no one is willing to help. I would not recommend leaving a deposit with this company.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
