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Cartime Bury
Bell Lane, Bury, BL9 6HH
Cartime Bury
Bell Lane, Bury, BL9 6HH
Shocking service. Purchased a car from CarTime in April 2026. After having the collection date moved twice due to the car not being ready, when I did eventually go to collect the car I was left waiting for 7hrs in the showroom as the car was still not ready. The car was not as described and the additional prep work was not fully completed. To make the situation even worse, when I asked for evidence of the service that had been completed prior to the sale, I was then informed only an oil and filter changed was completed. I am now significantly out of pocket as my warranty is invalid due to the car not being regularly serviced. General customer service is appalling and you constantly have to chase for answers. Avoid this company at all costs. Buy cheap… buy twice
Bought a car on Sunday and ready to collect Monday. Iosef from the bury sales team was down to earth and really helpful. Had some teething issues so contacted customer relations, Chan on the team dealt with it from start to finish over a few days, again really helpful and proactive, thanks both for all your help, you're a credit to your Company
Honestly where do I start. My experience was so good and amazing I don’t even know where to actually begin honestly. Especially buying your first car for the first time can be so confusing, challenging and a lot to take in especially when you’re not fully sure or familiar with cars yet or the car world. This was my first time buying a car my first experience and I’m over the moon with my experience. Bradley has been superb and so brilliant. What a lovely person and colleague you have honestly. So professional and good vibes from the moment I first spoke to him and then met him today. I couldn’t have had a better experience or person to help me with my car today. Speaking to him has been so helpful and easy going. I really appreciate him and then his manager saying it’s ok basically waiting for me to come from work to collect my car with my mum and aunty. As I couldn’t wait for next week for my car to be delivered. Bradley helped me with my paperwork explained all the preparation and everything well over the phone as even more so in person. My mum who was wanting reassurance and had her own questions/concerns as mums do for a final check was really relived and happy after speaking to him, that alone speaks for itself. He also made sure I was up-to date with what’s next and what to expect etc as we went along. I’m so satisfied and happy with everything especially the personalised video and then the test drive. I feel so happy and relieved I can’t express how happy and shocked I am in a good way of course. I’m absolutely thrilled! What an amazing individual you have working here! :) keep up the good work. Again thank you ever so much for everything and especially today. Making my first experience Superb and wonderful. I will remember this day for the rest of my life and I’m sure my mum and loved ones will too.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
