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Car City UK Catterick
Building 9, Eastern Way, Catterick Garrison, DL9 4GA
Car City UK Catterick
Building 9, Eastern Way, Catterick Garrison, DL9 4GA
Highly recommend Car City! From start to finish, the entire process was transparent and professional. The customer care \u2014 both before and after the purchase of my sports car \u2014 was second to none. Their post sale support with minor issues was promptly addressed, and exemplary. A special mention to Mario and Josh, who were both incredibly polite, knowledgeable, and accommodating throughout. They made the whole experience genuinely enjoyable. I\u2019ll definitely be checking their stock first the next time I\u2019m in the market for a car.
Absolute scammers LOL. So hungry and so greedy to take \xa3500 holding deposit on a vehicle. And then when asked back for the deposit they LIED and said they\u2019ve initiated the refund it should come within a few business days, however it was a straight transfer ??? So how can you initiate a refund if you\u2019ve taken a simple transfer\U0001f602. Absolute jokes. Rang after a week and then they claim that the finance was fraudulent \U0001f602\U0001f602\U0001f602\U0001f602\U0001f602\U0001f602absolute bollocks. They lie so much and should\u2019ve read the reviews before going with this scam of a company. Rang the finance broker and they said this wasn\u2019t the case. ALSO, a holding deposit and finance application has no correlation, so they\u2019re unlawfully acting under the consumers rights Act 2015. Absolute weirdo\u2019s. Have sent them a few emails, rang them a few times and they love to disregard the holding deposit.
I had an excellent experience buying my car from Josh. From start to finish, they were professional, friendly, and incredibly helpful. They made the whole process smooth and stress-free, answering all my questions with honesty and patience. The car has turned out to be fantastic and I'm extremely happy with it. It was exactly as described and has exceeded my expectations. Josh and Amanda provided truly five-star customer service, and I wouldn't hesitate to recommend them to anyone looking for a quality car and a great buying experience. Thank you both for making the whole process so easy!
I purchased an Audi A3 from this dealership in October 2025, and it has been nothing but problems from the beginning. After experiencing ongoing issues with the vehicle since the day I left the fore court to having many unfixed issues till this day, I\u2019ve discovered that it had previously been involved in an accident. Before purchasing the car, I specifically asked whether it had ever been in an accident and was led to believe it had not. Since then, it has become apparent that the vehicle had been ever so poorly repaired, I\u2019ve had the car looked at through an insurance repair garage (from previous damage) and they\u2019ve stripped the front end of the car and found the bumper was bodged up by wooden gate screws and a plank of wood (this is still on the car) Photos can not be provided here due to repair company/insurance circumstances but they were kind enough to make me aware and show me the photos of the bodge. There were numerous signs of substandard workmanship and what appeared to be bodged repairs, leaving me questioning the quality and safety of the vehicle I had purchased. The customer service has been equally unacceptable till this day. Both the sales and service departments have been extremely unhelpful throughout. Numerous reports have been made to my finance company due to the repairs that need to be carried out on it and the dealership refusing to come forwards. Sales team had told me they would be more than happy to negotiate and go forward with my plan of them paying for my car repairs for all the messing/lack/poor/effortless service, but turned away by the service team. Many many long weeks of being messed about and terrible customer service. I\u2019ve had to escalate this and raise numerous awarenesses to my finance company which they\u2019ve also raised. Emails sent to the dealership have gone unanswered, phone calls have led nowhere, and I have been left to chase every update myself. Rather than taking responsibility and resolving the issues, everything has been left for me to deal with. The after-sales support has been shocking, I expected honesty, professionalism, and support when purchasing a vehicle, but unfortunately I received none of those even till this date and I\u2019m sure it\u2019ll continue. Based on my experience, I would not recommend this dealership to anyone, and trust me when I say it I mean it, I would strongly advise potential buyers to do their own thorough checks before purchasing a vehicle from here. Stop being messers or have the car back and waste someone else\u2019s time.
I had a great experience with Car City UK from start to finish. Anthony was incredibly helpful throughout the whole process and really bent over backwards to make sure I had the best possible experience. He kept me informed, answered all of my questions, and made everything as straightforward as possible. I\u2019d also like to thank Mario for his additional support, it was much appreciated. I part-exchanged my old vehicle as part of the deal, and the entire process went smoothly with no hassle. Although there was an issue with the cars MMI system after purchase, it was through no fault of Car City UK. They were excellent in the way they handled it and have booked it in at Audi for next month making sure everything was done properly including providing me with a courtesy car - which really shows they care about their customers even after the sale. I\u2019m very happy with my Audi A4 and would happily recommend Car City UK to anyone looking for a quality used car. They offer good customer service, good vehicles, and have genuinely friendly staff who clearly care about cars and making sure their customers are looked after. Overall, a very positive experience!
One of the easiest and straightforward car purchases I\u2019ve ever had. All the staff were friendly and helpful. I delt with Daniel who was very friendly and honest and answered all my questions. The whole experience was very simple and quick. I would definitely recommend and will be using them again even though they are over 3 hours from where I live. They definitely get 5 starts from me.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
