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(View 382 vehicles in group)
Burnley Nissan
Westgate, Burnley, BB11 1RY
Burnley Nissan
Westgate, Burnley, BB11 1RY
(View 382 vehicles in group)
Nissan have had our car on and off for 2 weeks. The service has been dreadful. I think it must be standard practice as they have a sign on reception not to be abusive to staff, clearly shows that many people get annoyed. I understand cars do breakdown but it's the staff at the Strand Road branch in Preston that makes the experience 100 times worse. They lie, never call you back and level of expertise seems to be a major issue. Avoid the Preston branch.
Treated with great courtesy and provided excellent knowledge on the cars we went to view. Mark was really attentive, easy to talk to and listened to what we wanted. Car buying can be stressful at times but there was no pressure, and we found the experience fun and enjoyable with a great deal put together for us. Would definitely recommend this dealership.
I recently bought a nearly new Nissan Juke from Chorley Nissan Wigan. Tom Shuttleworth ensured that the sale was done very efficiently. He noticed a couple of minor faults on the car that needed sorting and this was done with immediate effect. The car is in excellent condition and I would certainly buy another car from Chorley Nissan again. Kathryn Thompson
I Purchased a car from their Nissan branch in Preston. All good and no issues at this point. It was a Peugeot 2008 on a 22 plate and all seemed well until just under 6 months in when coolant was dripping from under the engine. The AA came to inspect it and there was a hole in one of the pipes but more worrying was the oil that had got in to the coolant. I emailed the Chorley Group head office and was called back and told there was a 6 month wait time for there Diagnostics team in Blackpool to be able to look at it. Cant work out if Peugeot have a serious problem with their cars for there to be a 6 month wait time. Due to this I got a call from Preston Nissan from the sales manager. No issues with him and he was very polite but told me after checking that the car was no longer under the 3 month warranty and suggested I look for a local garage. I managed to find a local garage to me who told me that there was a hole in a coolant pipe and the head gasket would also need replacing. They told me that due to them not being an authorised dealer of Peugeot they would not be unable to get the part needed. So I'm currently stuck with no car , cant find a garage at the minute that will touch it and for the great pleasure of this I'm still paying the finance.
I was booked in for my first service with the MG HS. The booking from start to Finnish was absolutely first class. Their customer service is amazing .I received constant reminder messages from MG Chorely which for me is very reassuring. The car was booked in and I really have to say they accommodated every need that I had. Initially I requested to drop the car off the night before IE Thursday and pick up the day after on the Saturday. The online check in is great and the fact you can visit the showroom go to the booking screen enter the car details and confirm the appointment add a parking location for your car and then leave the key in a secured key locker just makes the process so much easier. Picking up the car was also flawless too. I received a text first to confirm the service was completed with an online report and a video of the technician showing the tyres and brakes along with the suspension etc. shortly afterwards I received a confirmation text to advise what code to use to collect your car, all I did was go to the showroom enter my registration the key code id received and collected my car. A totally hassle free no nonsense approach very easy and so quick and simple. Along with this my car had a fault with the front and rear passenger wheels after it being inspected MG went through their process to establish whether it was a warranty fault and they replaced both the wheels at the same time. Myself and my wife are looking to purchase another MG in the next year as she absolutely loves my car. We have the HS plug in phev and I have to say the range on the electric on this car is absolutely perfect for us for our day to day trips. Thanks MG Chorely your a great dealership and I am very happy with the service I have received. Regards Paul
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
