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Arnold Clark Vauxhall (Livingston)
Carmondean Centre, Deans, Livingston, EH54 8PT
livingston
4.7 (186,890 reviews)
Arnold Clark Vauxhall (Livingston)
Carmondean Centre, Deans, Livingston, EH54 8PT
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The dealership staff were extremely slow and appeared to have very little knowledge of the services that Arnold Clark provides to customers. In particular, they had absolutely no understanding of the Click & Collect process. I actually had to explain to staff that it was a service Arnold Clark offers, despite me having used it myself previously. I do want to make clear that the Click & Collect staff at Cairnryan themselves were fantastic and did their best under very difficult circumstances, especially given the branch is being closed. The issues were clearly not down to them personally. However, when I eventually arrived to collect the vehicle, I discovered the windscreen had chips in three separate areas. The car itself was also in an absolute state — filthy and clearly not properly washed or prepared for collection. I then had to spend around 15 minutes negotiating just to receive a £100 reduction on the final payment for the car, despite the condition issues being obvious from the outset. Overall, the experience was frustrating, poorly organised, and far below the level of customer service and vehicle preparation I would expect from Arnold Clark.
First time I have used Arnold Clark and from start to finish absolutely fantastic. No pushy sales techniques, just great communication throughout and most importantly we were listened to. Being to other car dealers and put off with the pushy style of sales. Benson at the chesterfield branch helped us from start to finish and really is professional, well mannered and very good communication from start to finish. I will continue using Arnold Clark from now on, everything was clearly explained and we felt really happy leaving. Our car came from a different branch but we were driving away within 5 days. Will continue to use Arnold Clark again and again
I dealt with Mark at the Huddersfield branch, he was nice, knowledgeable and very helpful over the entire process. Overall it was really easy to get the deal done, no pressure, just good customer service and things being done when they said they'd be done and how they'd be done. Can't complain at that!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
