|
Beta
158
Are these results helpful?
Help us improve
Are these results helpful?
Help us improve
Arnold Clark Motorstore (Wigan)
Wigan Wallgate, Wigan, WN3 4AL
Arnold Clark Motorstore (Wigan)
Wigan Wallgate, Wigan, WN3 4AL
(View 22,876 vehicles in group)
(View 22,876 vehicles in group)
I purchased a brand new BYD Atto 3 from the Arnold Clark Linwood branch, and it has been an absolute nightmare from roughly the one-year mark onwards. What should have been a reliable electric car has turned into a money pit of frustration, endless garage visits, and total incompetence from their so-called service department. After about a year, the car developed a persistent knocking noise. Since then, Arnold Clark has thrown multiple failed repairs at it: three drive shafts, a steering column, brake pads, discs, and calipers. They initially tried to charge me over £1,500 for the brakes before eventually doing them under warranty. None of it fixed the issue. The fault remains exactly as before. Over the three years I've owned this car, it has spent approximately 50% of that time sitting in their garage. I've had four different courtesy cars, the latest one since August 2025. They've repeatedly told me the car was "fixed," only for me to test drive it and have to hand it straight back because the knocking was still there. Countless wasted hours driving back and forth to Linwood. When I specifically asked for an electric courtesy car (you know, to match the car I actually bought), they kept palming me off with petrol Corsas and similar. The fault was eventually confirmed by a BYD technician — I had to make the trip to the garage myself for that test drive, after Arnold Clark's negligent mechanics had yet again claimed it was sorted. The latest genius idea from their mechanical department? Fitting a pedal box. How on earth they think that will fix a knocking noise coming from the opposite end of the vehicle is beyond any rational person. It just shows how clueless they are. On top of all this, I've received zero compensation for the massive depreciation and lost value while they've had my car for months on end. I can't even sell it now because of the known unresolved fault. I've lost thousands in potential value, time, and pure stress. Do not buy from Arnold Clark. Save yourself the thousands of pounds, the endless wasted trips, the lies about repairs being completed, and the total lack of accountability. Their service is shocking, their mechanics appear incompetent, and they clearly don't stand by the vehicles they sell. This experience has been one of the worst I've ever had with any car dealership. Absolute disgrace. Steer well clear
The Perth Branch customer service is an absolute joke. I bought a Toyota chr from them and delivery took forever, also the car was delivered in a bad condition aesthetics wise and the breaks is starting to develop fault less than two weeks of purchase. The back and forth with them over fixing it is not even worth it. And I regret ever dealing with them.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
