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Arnold Clark Huddersfield OMODA / JAECOO / Geely
649 Leeds Road, Huddersfield, HD2 1YS
huddersfield
4.7 (185,020 reviews)
Arnold Clark Huddersfield OMODA / JAECOO / Geely
649 Leeds Road, Huddersfield, HD2 1YS
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South Street Glasgow branch a true and honest review of the experience I’ve had with this branch. I had a very disappointing experience with Arnold Clark South Street and would strongly advise others to approach with caution. My first purchase from this branch went smoothly, which gave me confidence to return the following month to buy a second car. Unfortunately, that experience was completely different. The second vehicle, a BMW, registered YY71 FSL turns out to have a serious gearbox fault—the gearbox had been damaged and required full replacement. I gave the branch the opportunity to resolve the issue, but instead I was met with repeated delays and poor communication. Over the course of four weeks, I experienced ongoing frustration trying to speak with management. I was frequently told that they were unavailable—either on holiday, with another customer, or simply not in the branch. When I did manage to get responses, I was given conflicting information and promises that were not followed through. Calls that I was told had been made never actually happened, and the situation continually changed without resolution. I found the overall handling of the situation to be unprofessional and, at times, misleading. It also appeared that my consumer rights under the Consumer Rights Act 2015 were not being properly acknowledged. Based on my experience, I would not recommend this branch. If you are considering purchasing a vehicle here DONT. Staff to avoid cause they lie and don’t return calls are General Manager Jonathan Walker, Sales Manager Barry McGurk and Head of Finance Ross Arthur
Took someone else over and ended up buying a car too. Deal was excellent, car is amazing, felt that I could trust both Brian and Matt B (who I dealt with throughout process) the APR is set, the car is handed over clean and looking amazing, the after sales package is fantastic. The communication throughout (and afterwards on the App is something you need to see to believe how good it is.
vik was a fantastic advisor! He thoroughly knew his stuff and helped us from start to finish! He created a great rapport with my his Nan and I and I found the whole process with him easy and stress free!! We’d definitely go back to Vik for future purchases! Thanks again Vik!
I had a very positive experience when buying my new polo. My sales consultant Peter was extremely helpful and I did not feel any sales pressure atall during the process. My new car was ready earlier than expected,which was a bonus. Peter explained all the tech in the car and connected me to all the services as well as connecting my phone. He also said to call him if I had any issues. My whole experience was seamless from start to finish. I always use Arnold Clark and this is my first visit to VW Crow Road, which was friendly and welcoming
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
