Car buyers can now message dealers on WhatsApp through Cazoo

• Available on the Cazoo mobile website and app
• Free for buyers and dealers
• Introduced following requests from Cazoo’s dealer partners

Car buyers using Cazoo can now contact dealers directly through WhatsApp - the messaging service used by millions of people across the UK.

The feature is available on Cazoo’s mobile website and app, allowing buyers to start a conversation about a car straight from its listing, ask follow-up questions and keep the full message history all in one place.

Messages go directly to the dealer’s phone, which is designed to help buyers get faster replies to their enquiries. Dealers can link the feature to a personal or WhatsApp Business account.

WhatsApp is free to use for both buyers and dealers, and was added to Cazoo following direct feedback from its dealer partners.

Lucy Tugby, Chief Marketing Officer at Cazoo, said: “We have introduced WhatsApp to the Cazoo platform following requests from our dealer partners. We listened and responded, reflecting our commitment to build tools and products that solve real challenges for dealers.

“The rollout follows our commitment to deliver a friction-free online search experience for car buyers and enhanced ROI for dealers. With WhatsApp used by millions of consumers, this is a familiar and intuitive way for car buyers to contact dealers.”

ENDS

Further details available from Lucy Tugby on lucy.tugby@cazoo.co.uk

About Cazoo

Cazoo is the UK automotive marketplace reshaping how dealers and buyers connect, built on trust, real value and true partnership with the trade. With more than 300,000 listings, the platform pairs a high-quality consumer search experience with a more sustainable commercial model for dealers, designed to deliver consistent demand and support long-term growth.

Drawing on more than 20 years of marketplace expertise developed through the Motors business, Cazoo was transformed into a marketplace following the acquisition of the brand in June 2024 by Motors.co.uk Limited.

In May 2026 Motors was rebranded as Cazoo, and the Motors website has since closed, making Cazoo its single marketplace.

Cazoo is owned by O3 Industries and Novum Capital. For more information, visit https://www.cazoo.co.uk.