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TrustFord Staines
268 London Road, Staines, TW18 4JQ
staines
4.7 (22,931 reviews)
TrustFord Staines
268 London Road, Staines, TW18 4JQ
I had no idea what I was really doing or how it all works when I got to the car sales place,i felt so anxious and overwhelmed,the person I had an appointment with (morris)soon came over introduced himself,he was very welcoming and well spoken, He talked me through the whole process at a pace I could keep up, answered all my questions made me feel really comfortable and less anxious and now more excited about my car.he explained everything really well in a way I could understand it all,was really happy with how everything went that day 😊. When I came to pick the car up again really anxious but Morris was so welcoming and friendly my anxiety soon faded,he was excellent at showing me around my car and explained what everything does so well again that I had no problem understanding what he was talking about or what he ment,I almost didn't come to my appointment because of my mental health but because of Morris it made my hole experience from start to finish a really good one 😊
Had some serious issues with delivery timelines that seemed to be outside the dealers control. They managed the situation with constant communication and a financial incentive that was appreciated and help alleviate some costs we had to arrange transport without access to the car for a month.
I had the recent pleasure of engaging with Senan Donnelly (Commercial Sales Executive) at Trust Ford Mallusk. Although Senan had stated that he was relatively new to his position, he was very personable, professional, customer focused and understanding of my requirements for my business needs. Despite a neighbouring branch of Trust Ford causing an unacceptable delay to an initial business query which was seriously off-putting and of consequence to my business, Senan and his manager Chris regained my confidence by taking the reigns and as a result I decided to give Senan and Trust Ford Mallusk my business and ordered a new vehicle to take my business forward. Thanks to Senan and Chris, from that point, everything was dealt with in an extremely expeditious manner and within a couple of days I was driving away in a new van for my business. Thank you Senan, keep doing what you are doing and you will progress rapidly! You are an asset to your manager and team at Trust Ford Mallusk!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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