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The Car Co
Unit 4, Park Road, Bury, BL9 5BQ
The Car Co
Unit 4, Park Road, Bury, BL9 5BQ
I recently purchased a car from The Car Company and can honestly say the experience was exceptional from start to finish. As entered the sales room, I was greeted by Mark. Mark was brilliant. He struck the perfect balance between professionalism and personality – knowledgeable, patient and genuinely helpful, with just the right amount of banter to make the whole experience enjoyable. At no point did I feel pressured, and he somehow managed to make car buying feel more like chatting with a friend who happened to know everything about cars. He answered every question (and there were plenty), put up with my indecisiveness and guided me through the process with endless patience. Whether that patience is natural or something The Car Company specifically trains for, I'm not sure! I absolutely love my new car and couldn't be happier with my purchase. In fact, I spent most of the drive home looking for excuses to go somewhere. Need milk? I'll go. Need to post a letter? Absolutely. Fancy a trip to Scotland? Give me ten minutes. The Car Company should be incredibly proud of the service they provide and Mark is a real credit to the business. If you're looking for a new car and want a genuinely enjoyable buying experience, I couldn't recommend them highly enough. Thank you again, Mark. You turned a stressful situation into a genuinely positive experience – and somehow managed to part me from my money with a smile on my face
Purchased a vehicle from this dealership that unfortunately developed major mechanical issues shortly after delivery. When I contacted the dealer to resolve the matter and return the vehicle, they were entirely uncooperative, refused to accept the return, and attempted to impose unfair administrative fees. Because the dealership refused to assist or offer an acceptable solution, the matter had to be escalated to a third party to achieve a resolution. Ultimately, a full refund was issued through the CredCard, but only after significant effort by me. The customer service was incredibly disappointing once a problem was found. I would advise future buyers to be very cautious, get an independent check before any money exchanges hands and ensure they have adequate buyer protection in place before purchasing.
All the staff are very pleasant The work was carried out and the issues fixed. I dropped the car at 9.30am and was told at 12.30 that the m.o.t had failed and was given a quote for the fix which I was very happy with. I was told that the car would be ready for 5.30 and at around 5.15 I received a call and was informed that the wrong parts were ordered and so the car wouldn’t be ready that day. Slightly annoying but not a big problem and I was offered a courtesy car over the phone. The garage is about 25 minutes away from my home so I arranged for a relative to pick me up and take me to the garage. I was given the keys to the courtesy car and after not being able to find the car in the car park the lady who served me couldn’t apologise enough and said that it seems another customer had taken the courtesy car with the other set of keys. Luckily the person that gave me a lift had waited for me because they then had to bring me back home. I don’t think this reflects the competency of the garage and I’m sure it’s an isolated issue but that’s the reason for the three star rating. I was also told that as an apology the car would be washed and valeted and that I wouldn’t be charged any extra because the parts required were actually more expensive than the wrong parts that were ordered. How true that statement is I’m not too sure and after picking up the car it had been washed and the carpets were cleaned but to the same standard that it was done last year so I don’t expect they have done any more than the bare minimum that they offer to everyone. I still have another years included m.o.t and service as part of the deal when purchasing the car but I don’t think after next year I would go out of my way to take it to this garage. I would however purchase another vehicle from here in future but maybe avoid the m.o.t and servicing
⚠️ Avoid This Dealership – Extremely Disappointing Experience ⚠️ I visited this dealership with my friend; he bought a Toyota Prius, and I purchased a 2023 Lexus ES300h. On the day of the test drive, the vehicle was covered in heavy dust and dirt, making it difficult to properly inspect the paintwork and body condition. Trusting the dealership, I proceeded with the purchase. However, on the day of delivery, once the vehicle had been cleaned, multiple issues became visible, including deep scratches, scuffs, paint defects, and a misaligned passenger door. When I raised these concerns immediately, I was assured by staff that the issues would be logged, photographed, and resolved in a way that would leave me satisfied. Unfortunately, this was followed by weeks of stressful phone calls and delays. Eventually, I was instructed to obtain an official repair quotation from a body shop. I did so and received a written quotation/invoice totaling £700 for front bumper paintwork, driver-side wing repair, and passenger door realignment. When I later presented this quotation, I was shocked by the response from management. Instead of trying to resolve the matter professionally, I experienced what I considered rude and dismissive behavior, and I was told they would not contribute toward the repairs. The entire experience caused significant stress and disappointment, especially considering the amount of money spent on the vehicle. I am sharing my experience publicly so that future customers can make informed decisions before purchasing from this dealership. 0h مۆدێل ٢٠٢٣م کڕی. لە ڕۆژی تاقیکردنەوە و بینــــــــــــــــــــــــــــــــــــــــــــــ فارسی: از این نمایشگاه خودرو دوری کنید – تجربهای بسیار ناامیدکننده من به همراه دوستم به این مجموعه مراجعه کردم؛ او یک تویوتا پریوس خرید و من یک لکسوس ES300h مدل ۲۰۲۳. روزی که برای تست و بازدید خودرو رفتیم، ماشین کاملاً پوشیده از گرد و خاک بود و امکان بررسی دقیق وضعیت رنگ و بدنه وجود نداشت. ما به این مجموعه اعتماد کردیم و خرید را انجام دادیم. اما روز تحویل، بعد از شسته شدن خودرو، ایرادات زیادی مشخص شد؛ از جمله خط و خشهای عمیق، ایرادات رنگ، و رگلاژ نبودن درب سمت شاگرد. وقتی همان لحظه اعتراض کردم، کارکنان مجموعه گفتند که همه موارد ثبت و عکسبرداری میشود و مشکل به شکلی حل خواهد شد که رضایت کامل داشته باشم. متأسفانه بعد از آن، هفتهها تماس تلفنی، پیگیری و استرس شروع شد. در نهایت از من خواسته شد خودرو را به صافکاری و نقاشی ببرم و برآورد رسمی هزینه تهیه کنم. من نیز این کار را انجام دادم و فاکتور رسمی ۷۰۰ پوندی برای رنگ سپر جلو، تعمیر گلگیر سمت راننده و تنظیم درب سمت شاگرد دریافت کردم. اما زمانی که این برآورد را ارائه دادم، برخورد مدیریت بسیار ناامیدکننده بود. به جای تلاش برای حل حرفهای مشکل، رفتار بسیار بیاحترام و غیرمسئولانهای دیدم و به من گفته شد که هیچ مبلغی بابت تعمیرات پرداخت نخواهند کرد. تمام این تجربه برای من استرس و ناراحتی زیادی ایجاد کرد، مخصوصاً با توجه به مبلغ بالای خرید خودرو. این تجربه را به اشتراک میگذارم تا مشتریان آینده بتوانند با آگاهی بیشتری تصمیم بگیرند. ــــــــــــــــــــــــــــــــــــــــــــــ کوردی: لە ئەم کۆمپانیایە دوور بکەونەوە – ئەزموونێکی زۆر ناڕەحەت و ناامێدەکەر من لەگەڵ هاوڕێکەم سەردانی ئەم فرۆشگای ئۆتۆمبێلمان کرد؛ ئەو تۆیۆتا پریۆسی کڕی و منیش لێکسوس ES3 0ینی ئۆتۆمبێلەکە، ئۆتۆمبێلەکە تەواو پڕ لە تۆز و خۆڵ بوو و نەتوانرا بە باشی دۆخی بۆیە و جەستەکە بپشکنرێت. بە متمانە بە کۆمپانیاکە، بڕیارمان دا کڕینەکە تەواو بکەین. بەڵام لە ڕۆژی وەرگرتنی ئۆتۆمبێلەکە، دوای شۆردنی، ژمارەیەک کێشەی دیارکەوت؛ وەک خشت و ڕوشانی قووڵ، کێشەی بۆیە، و ناتەواوی لە ڕێکخستنی دەرگای لای سەرنشین. کاتێک دەستم کرد بە ناڕەزایەتی، کارمەندانی کۆمپانیا دڵنیاییان دامێ کە هەموو کێشەکان تۆمار دەکرێن و بە شێوەیەک چارەسەر دەکرێن کە ڕازیم بکات. بەداخەوە، دوای ئەوە هەفتانە پەیوەندی تەلەفۆنی، دواداکەوتن و سترێس دەستی پێکرد. لە کۆتاییدا داوایان لێکردم ئۆتۆمبێلەکە بۆ چاککردنەوە بەرەم و خەمڵاندنی فەرمی تێچوو وەربگرم. منیش ئەو کارەم کرد و فاکتۆرێکی فەرمیم بە بڕی ٧٠٠ پاوەند وەرگرت بۆ بۆیەکردنی سپری پێشەوە، چاککردنی چەملەخی لای شۆفێر و ڕێکخستنەوەی دەرگای لای سەرنشین. بەڵام کاتێک ئەم خەمڵاندنەی تێچووم پێشکەش کرد، هەڵسوکەوتی بەڕێوەبەرایەتی زۆر ناامێدەکەر بوو. لە جیاتی ئەوەی بە شێوەیەکی پڕۆفیشناڵ کێشەکە چارەسەر بکەن، هەڵسوکەوتێکی بێڕێزانە و بێبەرپرسیارانەم بینی و پێم وترا کە هیچ بەشێک لە تێچووی چاککردنەوەکە نادەن. ئەم ئەزموونە بۆ من سترێس و ناڕەحەتییەکی زۆری دروست کرد، بە تایبەتی لەبەر ئەو پارە زۆرەی کە بۆ ئۆتۆمبێلەکە درا. ئەم ئەزموونەم بڵاو دەکەمەوە بۆ ئەوەی کڕیارانی داهاتوو بە ئاگاداری زیاتر یار بدهن.
Extremely happy with our purchase of the BMW 1 series. Zubair was absolutely outstanding from start to finish! He greeted us with with a smile on arrival and had the car ready and waiting to view. He made sure the whole process was as simple and straight forward as it could be, made us feel super comfortable and went above and beyond to make sure we were more than happy with everything! We honestly cant thank him enough and we left smiling from ear to ear and have fell in love with are new car all thanks to Zubair. When we return in the future I sure do hope we get to deal with him again!! Thank you The Car Co but most importantly a super huge thankyou to Zubair!! 5 stars all round 🌟
Buying cars can be an overwhelming experience however we knew we were in safe hands as soon as we met Abdul. Abdul answered all our questions and gave us sound advice on the cars we were interested in. He was brilliant and so patient with our boys too which made everything easier whilst making important decisions. We would highly recommend Abdul and the team at TheCarCo. We will be back when we're ready for a new car and some more sweets. Team John Deere x
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
