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outstanding customer service received from Chris. From the moment I arrived, he took the time to explain everything clearly, making sure I understood exactly what work was being carried out on my car. Nothing was too much trouble, and his professionalism, patience, and attention to detail made me feel like a valued VIP customer. Chris is a real credit to Mercedes, and he deserves recognition for the excellent service he provides. The only aspect that let the experience down was the centralised booking system. Unfortunately, it wasn’t as smooth or customer focused as I would expect from Mercedes. As a loyal Mercedes customer, I feel this process could be reviewed and improved by management, as it doesn’t reflect the high standards of service delivered by staff like Chris. Overall, an excellent experience thanks to Chris. Well done, and thank you!
low ball p/x offer of 1500 pounds, other Mercedes dealer offered 3k for my car which on auto trader p/x shows 3750.Not impressed. I dealt with Chris an ex Toyota man who stated my car was in great condition. My advise is look elsewhere at least Turpin wore a mask. I went to Mercedes as I thought they had a good reputation.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Stratstone MINI Derby
Sir Frank Whittle Road, Derby, DE21 4RZ
Stratstone MINI Derby
Sir Frank Whittle Road, Derby, DE21 4RZ
(View 14,777 vehicles in group)
(View 14,777 vehicles in group)
