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Stratstone Land Rover Derby
20 Chequers Road, Derby, DE21 6EL
derby
4.2 (30,996 reviews)
Joined 2026
Stratstone Land Rover Derby
20 Chequers Road, Derby, DE21 6EL
Service was excellent overall and I am happy with the work carried out. The team clearly take pride in what they do. My only minor observation is that communication could be a touch more responsive. The staff were helpful and knowledgeable, but replies were occasionally slow. A small point in an otherwise 5‑star experience.
Extremely disappointed with the customer service from Porsche Nottingham. I have been trying to get assistance from the service department regarding a smashed panoramic roof on my Porsche Taycan Turbo. The roof was previously replaced by Porsche Nottingham, and the issue has occurred again. As the original work was carried out by the dealership, I believe this should be dealt with properly and investigated under warranty. Over the course of a week, I called approximately eight times and repeatedly asked to speak with Morgan in the service department. Every time I was told she was away from her desk, with a customer, or that she would call me back. Despite being promised callbacks on multiple occasions, nobody contacted me. What is most frustrating is not just the issue with the vehicle, but the complete lack of communication and customer care. When you purchase and maintain a premium vehicle through a premium brand, you expect a much higher standard of service. Instead, I have spent a week chasing answers and have been continually fobbed off. A warranty issue on a vehicle of this value should be taken seriously. Unfortunately, my experience with Porsche Nottingham has been poor, and the aftersales service has fallen well below the standards I would expect from Porsche. I hope someone from management takes the time to address this situation and contacts me with a proper resolution.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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