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Stellantis &You Walton
143 Hersham Road, Walton On Thames, KT12 1RR
walton on thames
4.5 (24,863 reviews)
80
Joined 2012
Stellantis &You Walton
143 Hersham Road, Walton On Thames, KT12 1RR
I booked my Alfa Romeo Giulia in for a major service three weeks in advance ahead of an important road trip. The price for the work was confirmed at around £750 by the dealership multiple times: by voicemail, by phone on two occasions, by email, and again in person when I dropped the car off. Later that same day, I received a call telling me the price had suddenly increased to around £1,400 because they had allegedly made a mistake when calculating the original figure. I was told that unless I agreed to pay almost double the confirmed price, the dealership would not carry out the service and I would need to collect the car. This put me in a very difficult position. I had waited three weeks for the booking, and by that stage other reasonably priced garages were fully booked. The work included the timing belt and sump seal, so delaying it before a long trip was not something I was comfortable doing. I raised this with the manager and explained that the lower price had not been mentioned once in passing, but had been confirmed repeatedly and relied upon when I made the booking and arranged my plans around it. He apologised, but refused to honour the original price and instead offered 10% off the new figure, which still left the cost far above what had been agreed. I still have the original confirmed price in both voicemail and email. Based on my experience, customers should be very cautious about relying on prices given by this dealership, even when those prices have been confirmed multiple times. A main dealer should not be confirming a price repeatedly, waiting until the day of the booking, and then expecting the customer to either accept a dramatically higher amount or leave without the work being done. I will gladly update this review if the dealership decides to resolve the matter fairly.
Terrible customer service. I have chased the dealership and the manufacturer support centre for an update on my car order, however, the dealer does not pick up the phone call and the support centre case worker is very poor in resolving anything. For example, they they cannot find anything and are simply poor in doing anything useful. - The dealership is unresponsive and doesn't care or want any business, and the holding company seems to ignore complaints.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
