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S.M.T Automotive Ltd
Lower End Garage, Marsworth, Tring, HP23 4NB
S.M.T Automotive Ltd
Lower End Garage, Marsworth, Tring, HP23 4NB
\u2b50\u2b50\u2b50\u2b50\u2b50 I had an excellent experience with SMT Automotive from start to finish. The team was professional, honest, and incredibly helpful throughout the entire process. They made buying my dream Lexus SUV smooth and stress-free, answering all my questions and ensuring everything was handled perfectly. I\u2019m absolutely thrilled with my new Lexus, and I couldn\u2019t be happier with the service I received. If you\u2019re looking for a trustworthy dealership with outstanding customer service and quality vehicles, I highly recommend SMT Automotive. Thank you, SMT Automotive, for helping me make my dream a reality!
From the initial WhatsApp message to the phone call to then making the drive 3.5 hours to view and test drive a beautiful C63 Estate. The service and experience has been faultless. I love how they include the service history in the photos on their listing. This showed the car has been well looked after and gave me confidence to drive the distance to view it. Ricky and his dad Sanjay are great to speak to, very knowledgable about cars and professional. All the little niggles were fixed and it was given a lovely wash and machine polish ready for my pick up. The car is a beautiful stock example of the C63 Estate. Ricky and Sanjay are very particular with the stock they choose and it shows. Please look past the slightly dated building and trust you will be looked after. Usually buying cars can feel daunting but this experience felt completely honest, fair and trustworthy. Thanks again for the awesome car! Loving it!
If I could give this dealership a big fat zero, I would. My experience has been one of the biggest regrets I\u2019ve had as a car buyer. The car they sold me broke down within 48 hours, leaving me stranded for 4\xbd hours waiting for the AA. When I contacted the dealership for help, I wasn\u2019t met with concern or professionalism. Instead, I was met with defensiveness, zero empathy, and repeated comments about how they \u201cprepare their cars,\u201d which didn\u2019t reflect the situation I was dealing with. Even the initial viewing raised concerns. Despite having a booked appointment, I waited 30 minutes because the car had no fuel. There was barely an apology or any sense of urgency. Once I got the car home, I discovered several issues that had not been disclosed at the point of sale. Both front windows had multiple scratches, some deep enough to catch a nail. There was also a deep scratch across the windscreen directly in my line of vision, which is a safety\u2011critical defect. I was told the side window scratches were \u201cwear and tear\u201d, but according to recognised automotive glazing standards, deep scratches that catch a nail are classed as damage, not cosmetic marks. I formally rejected the car, returned it to their premises, and handed back the keys and all the paperwork. It has now been two weeks since I returned the vehicle, and I have not received my refund. In my experience, their after\u2011sales behaviour has been every bit as disappointing as the car itself. They may have plenty of positive reviews, but my experience showed me how they behave when something goes wrong: dismissive, unhelpful, and completely lacking in professionalism. Between the undisclosed damage, the breakdown within two days, and the way I was spoken to, I was left feeling utterly let down. I regret buying from them, and I hope this review stops someone else from going through what I am right now. To end - My mantra in life has always been simple: if you make a mistake, put it right \u2014 and do it in a decent way. I just wish that had been my experience here.\u201d
I had a good experience with dealing with SMT with the service provided by Ricky who was very professional. There was no messing about and straight forward with good information and guidance provided. No after service required so far with a well maintained, clean vehicle purchased. I would absolutely recommend them.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
