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Ponko
27 Royston Road, Foxton, Cambridge, CB22 6SE
Ponko
27 Royston Road, Foxton, Cambridge, CB22 6SE
I had a fantastic experience from start to finish at Ponko. Especially thanks to Ross and Kye who were so clear, friendly and kept me informed at every stage. I'm now the proud owner of a stunning car that feels brilliant to drive. I highly, highly, highly recommend Ponko and the team there.
I rarely leave negative reviews, but I feel it's important to share my experience. I purchased a used car from Ponko and, before completing the purchase, I pointed out several imperfections in the paintwork. I mentioned that I was considering taking the car elsewhere to have these addressed. I was then offered an additional paint protection package, which I understood would improve the paintwork as part of the preparation process. Based on that discussion, I agreed to purchase the service. When I collected the vehicle after the work had been completed, the original imperfections were still present and there were also marks in the paint that had not been there before. I immediately raised my concerns and provided photographs. After several emails, Ponko acknowledged that some of the marks appeared to be "hazing" caused during the application process and offered to correct them, but only if I travelled back to the dealership. For me, this would involve around 6 hours of travelling and waiting, plus fuel costs, to rectify issues resulting from a service I had already paid for. Throughout the complaint process, the dealership maintained that the paint protection package was never intended to remove scratches or paint defects. This left me questioning why the service was recommended to me after I had specifically raised concerns about those imperfections before purchasing the car. I requested a refund for the service, as I believe it was sold to me on the understanding that it would improve the paintwork I had queried. That request was refused, and the dealership has now closed my complaint. While the staff remained polite throughout the correspondence, I am very disappointed with how the complaint has been handled and with the outcome. I do not feel the service I paid for matched the expectations created during the sales process, and I will now be referring the matter to the appropriate independent consumer dispute resolution body for review. Based on my experience, I would encourage anyone considering additional paint protection packages to ensure they obtain a clear written explanation of exactly what is and is not included before agreeing to purchase.
The service and how I was dealt with from start to finish was amazing. I have never been to a car dealership before and they made the experience a very enjoyable one. Everything was explained to me in detail and the perfect car was found for me. I wasn't rushed and was able to take my time with no issues at all. Truly grateful for my experience today so thank you to everyone at Ponko!
I cannot rate this team highly enough. From the moment we walked in, we were treated like royalty. Richard at the front of house was incredibly polite and professional, and that high standard of service continued right through the process with Phil in sales. It’s rare to find such a seamless, stress-free experience. Highly recommended!
Had my new car just over a month when engine light came on, oil pump sensor needs replacing but it isn’t covered by diamond warranty? Very unhelpful customer service which is a shame as I am now in the market to buy my two daughters cars but will take my business elsewhere! Spending £10k on a car with no support is not a great way to run a business
Visited Ponko today looking for a car for my son. Really liked their approach. Was helped by Adam R, and Ross. Adam was patient, knowledgeable and didn’t push which I really liked. I didn’t feel under pressure at all. Listened to what we were looking for and made sensible suggestions. We haven’t chosen yet but will definitely go back and would recommend their service to anyone looking for a used car.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
