Used vehicles for sale at Norman Motors Bournemouth - Page 2
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Have a great selection of premium cars. No pressure selling - unlike a dealership I went to previously. Also offer a free 3 month warranty. They have a separate service centre and proven track record in offering great aftercare. I spoke to Stuart who organised my test drive in the car out by myself - which meant i could properly get a feel for the car and feel relaxed. Bought a Volo XC40 (February) The process was made so simple. I noticed the service on the vehicle was due in April and asked if this could be carried out, before I took charge of the car - which they did. However they also carried out an MOT (which was due in May) before I picked up the vehicle. This made me feel completely reassured that I was buying my car from the right people. When I went to collect the car I asked Stuart if there were any advisories on the MOT inspection. Reassuringly Stuart explained that these would have been put right. They car had new front tyres and brake pads. Even registering and taxing my car was made simple Stuart did this while we were sat together in the dealership for me. This was a first class service. Most importantly, I felt reassured and relaxed. This Company obviously cares about your experience owning one of their cars.
I purchased a car today from Louis at the Poole branch of Norman Motors and couldn’t be happier with the experience. After a previous bad experience with a completely different dealership, I felt quite anxious going into the process. However, once I explained my concerns, Louis was incredibly understanding, patient, and reassuring. He immediately put me at ease and took the time to answer all of my questions thoroughly. His knowledge about the car I was enquiring about was exceptional, and it’s clear he’s genuinely passionate about both cars and his job. That enthusiasm, combined with his professionalism, gave me complete confidence in both him and Norman Motors. The whole team provided fantastic service from start to finish. Louis truly went above and beyond to help me secure the car and made the collection process as convenient as possible, offering flexibility around picking up the keys or arranging collection—whatever worked best for me. I wouldn’t hesitate to return for my next car and have already recommended Louis to friends and family. An outstanding experience all round.
We bought our car about 6 weeks ago now. After a week we noticed a problem with the car. We called Neil and he immediately got us in touch with the service dept who promptly booked us in and found the problem. They ordered the part needed and repaired the car. At every stage of the car buying process and the after care every person we have dealt with has been exceptional. Their customer service goes above and beyond. Would highly recommend Norman Motors. My only regret is not taking the additional warranty as they would definitely look after you and the car, and experiencing the after care has given me such piece of mind. Thank you Neil, Jonathan, Nick and Anthony 🙌🏼
Great experience with the guys at Bournemouth Road site, knowledgeable, polite and friendly. Lewis dealt with the purchase of a lovey mini cooper for my wife, he did all the paperwork and tax etc and talked us through the extended warranty which also came with breakdown cover. Very happy from the beginning to picking the car up.
This was my very first long distance purchase from Norman Motors an XC40 in Branksome where I was assisted by Clyde. He was very helpful and explained everything to me with NO HARD SELL! How nice. Both Clyde, and Tom, kept me informed throughout the process of buying my new car. I am delighted with it, and would HIGHLY recommend them to anyone who wants to purchase a good value, super used car. Thank you both. If I could give it 10 stars I would have!
Such a lovely team of people who were helpful and not at all “sales pushy”. Their luxury cars sold themselves and once I’d found my perfect vehicle they made the buying process seamless and an absolute pleasure. All I wanted was guidance and advice and I got that and more. Can’t rate this company highly enough, as I know that at any point in the future, if I have a question about my car, they’ll be more than happy to help.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.