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Mercedes-Benz of Hamilton
Johnstone Road, Hamilton, ML3 7JP
hamilton
Mercedes-Benz of Hamilton
Johnstone Road, Hamilton, ML3 7JP
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Everything's been great from start to finish. The support teams and Timothy Cogger have been absolutely brilliant. I'm genuinely happy and couldn't be more pleased to keep coming back to your Porsche Centre with my PPGTS. If possible, I'd also love for you to take care of my new Ford Ranger MS-RT 2025 whenever you’re able – it’d be fantastic to have you work on that as well.
I recently had an extremely disappointing experience at a Mercedes dealership, and I feel compelled to share just how poor the service was. Communication throughout the process was terrible. I was given vague answers to straightforward questions, and I often felt like I was being brushed off rather than properly assisted. On top of that, there was a lack of transparency . What stood out most was the lack of basic customer care. For a brand that prides itself on luxury and quality, the service I received was anything but. I expected a high standard of professionalism and attention to detail, but instead I left feeling ignored and undervalued. Also instead of concentrating on why the car has broken down all they want to do is sell you wiper blades or brakes or tyres.Or all 3 if they could get away with it. Overall, this was a very poor experience, and I would not recommend this dealership to anyone expecting the level of service typically associated with the brand.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
