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Mercedes-Benz of Glasgow
135 Milton Street, Glasgow, G4 0DH
glasgow
4.2 (30,996 reviews)
Joined 2025
Mercedes-Benz of Glasgow
135 Milton Street, Glasgow, G4 0DH
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I purchased a car from this dealer after seeing a video and being promised a couple of days delivery as it needed some prep. I paid a deposit and then waited almost a month with no updates. When I asked for a refund, they suddenly promised delivery in four days. The car arrived damaged—scratches, dents, broken door handle, faulty window, and worn leather(so why it took them almost a month to deliver the car if they did not do any work to it). I believe they just wanted to deliver a faulty car so I pay them in full and keep me into the deal. They took the car back three weeks ago, and now they ignore my messages and I still havnt got my car back. If you want to buy from them, make sure you physically inspect the car in person. Otherwise, these people are a bunch of liars. Ryan(sales person) STAY FAAAARRRR AWAY.
Unfortunately, our experience with Stratstone JLR Tonbridge fell far below the standard we would expect from a premium brand. Whilst the vehicle has now been repaired (total engine failure after only 13,000 miles), the overall customer journey was disappointing. Communication was poor throughout, updates often had to be chased, and there appeared to be little appreciation of the significant inconvenience caused by having a nearly new vehicle off the road for an extended period. Particularly disappointing was the lack of proactive customer care during the dispute process. We were left paying finance on a vehicle we could not use, incurred additional transport costs, and at times felt we had to drive the process forward ourselves rather than being supported by the dealership. The workshop technicians we dealt with were courteous and professional, and the eventual repair was completed within the timeframe provided. However, the lack of senior management engagement and overall customer service throughout the matter has significantly damaged our confidence in both the dealership and the Land Rover brand. Based on this experience, we would be reluctant to recommend Stratstone JLR Tonbridge to friends or family.
Unfortunately, our experience with Stratstone JLR Tonbridge fell far below the standard we would expect from a premium brand. Whilst the vehicle has now been repaired, the overall customer journey was disappointing. Communication was poor throughout, updates often had to be chased, and there appeared to be little appreciation of the significant inconvenience caused by having a nearly new vehicle off the road for an extended period. Particularly disappointing was the lack of proactive customer care during the dispute process. We were left paying finance on a vehicle we could not use, incurred additional transport costs, and at times felt we had to drive the process forward ourselves rather than being supported by the dealership. The workshop technicians we dealt with were courteous and professional, and the eventual repair was completed within the timeframe provided. However, the lack of senior management engagement and overall customer service throughout the matter has significantly damaged our confidence in both the dealership and the Land Rover brand. Based on this experience, we would be reluctant to recommend Stratstone JLR Tonbridge to friends or family.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
