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This is now the third car we've bought from MINI over the years, but I can honestly say the service we received this time was on another level. We only popped in for a quick look around and happened to meet James. From the moment we arrived, he was incredibly friendly, welcoming, and approachable. He took the time to understand exactly what we were looking for, talked us through all of the available options, and answered every question we had with complete honesty and transparency. At no point did we feel pressured or pushed towards a sale, he simply listened, offered advice, and made the whole experience feel relaxed and enjoyable. We genuinely had no intention of buying a car that day, but thanks to James' professionalism and ability to understand what we wanted, we ended up driving away with a brand new John Cooper Works Aceman today! We honestly don't think we would have gone ahead without the level of service he provided. A special mention also goes to Michael, who was equally brilliant and a pleasure to deal with throughout the process. We're absolutely over the moon with the car, but even more impressed with the customer service we received. James is a real credit to MINI, and he might have even converted me to swap to Mini! We can't thank James and the team enough for making the whole experience such a positive one.
The level of professionalism, support & overall friendliness could not have been any better than that afforded to me over the last couple of days. Jenny, Service, Bob, Technician & Andrea, Reception, deserve a special thank you, but praise should also be passed onto their colleagues that supported them in carrying out their duties, the names of which I failed to gather .
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
McLaren Ascot
London Road, Bracknell, RG12 9RF
McLaren Ascot
London Road, Bracknell, RG12 9RF
(View 15,083 vehicles in group)
(View 15,083 vehicles in group)
