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John Grose Woodbridge
Ipswich Road, Woodbridge, IP12 4BY
woodbridge
John Grose Woodbridge
Ipswich Road, Woodbridge, IP12 4BY
My family and I have used John Grose for years. Their staff are exceptional and the customer service is superb. Nothing is too much trouble for them. I must give a special mention for Charles Goodwin. We always see him as he is so helpful. I picked up my new car yesterday and I am coming back to see Charles so he can go into some more detail about the controls and touchscreen as it’s hard to take in all the information when you pick up the car. I highly recommend this company
I can honestly say that the whole experience of buying my new kia car from John Grose was amazing due to Alex ( with the beard ) who was extremely friendly, knowledgeable, hospitable, and funny. He put me at ease when I went for my test drive in my potential new car (so many new gadgets to get my head around) but Alex was calm and made me laugh and I soon calmed down and enjoyed the whole driving experience. He always had a cup of coffee at hand whenever we had to talk about anything. And would know the answer if I had any questions and he was just a generally nice guy. Well done Alex! May I add that all the team were friendly whenever I was in the showroom or had to make a call. Brilliant service at all times.
We recently purchased our first EV from John Grose. The whole process from start to finish was professional, helpful and personable. Karl and Al were instrumental in making it as easy as possible and Al on handover day took plenty of time to show us how the car and all its features and systems operate. Prior to our purchase they had been maintaining our previous Kia Ceed. I wouldn’t hesitate to recommend this dealership for new vehicles and servicing.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
