Used vehicles for sale at John Grose Lowestoft Ford
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(View 229 vehicles in group)
John Grose Lowestoft Ford
Whapload Road, Lowestoft, NR32 1NN
John Grose Lowestoft Ford
Whapload Road, Lowestoft, NR32 1NN
(View 229 vehicles in group)
John Grose registered my new vehicle with an incorrect address despite having my correct details and driving licence. I actually spotted the address error BEFORE registration, refused to sign the document and was assured in writing that it had been corrected. It hadn’t. This error resulted in important correspondence not reaching me and seven parking charges accumulating, now being pursued for £1,050. A senior manager then told me in writing and on the phone that he would contact Horizon Parking/DCBL to try to assist. I provided him with my entire correspondence to enable him to do so. Instead, I received an email refusing responsibility, with no explanation as to whether he had even contacted them as promised. Absolutely shocking way to treat a customer after their own administrative error has caused such serious consequences. I bitterly regret purchasing my vehicle from John Grose and would not recommend them
I purchased some new number plates for my 21 year old Fiesta at John Grose Ford. During my visit, I was interested in test driving a newer Fiesta as a potential used car lease. Jamie served me for my test drive and we discussed the finance options. He was very kind and informative. The rest of the staff are helpful.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.