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John Grose Kia
Whapload Road, Lowestoft, NR32 1NN
lowestoft
John Grose Kia
Whapload Road, Lowestoft, NR32 1NN
We recently purchased our first EV from John Grose. The whole process from start to finish was professional, helpful and personable. Karl and Al were instrumental in making it as easy as possible and Al on handover day took plenty of time to show us how the car and all its features and systems operate. Prior to our purchase they had been maintaining our previous Kia Ceed. I wouldn’t hesitate to recommend this dealership for new vehicles and servicing.
I recently purchased my second Kuga from Jack Keeling @ John Grose Ipswich and again Jack was very helpful, friendly and professional, he did all the hard work for me and got me the car I wanted at a good price. A big thank you to all at J.G but especially Jack Keeling and Jane who delivered my car to me and spent time going through everything to ensure I was happy. I would highly recommend John Grose 😊😊
Purchased my ford Kuga from John Grose Ipswich in July 2025. First MOT due March 2026. John Grose has advised the rear tyre has failed the MOT due to the cords being visible. Since buying I have driven 2000 miles. Also the health check from John Grose states my tyre wear is 0ver 70%. When I challenged this the service department manager stated the tyre was not worn but I must have driven over a pot hole - that’s rubbish. I have been offered 20% off the tyre but my wife and I both purchased our cars from this dealership and I am not impressed. I was also planning to purchase a new ford Kuga. Update. The service manager at John Grose called me today and discussed the rear tyre with the cord showing and as a gesture of goodwill the tyre will be replaced for free. Thank you to the service manager and Jack for bringing my displeasure to his attention. This is excellent customer service. Thank you.
We have been buying Fords for 40+ years and have never had a dealer as good as John Groose and Jack! Really impressed with them in all aspects. Very, very knowledgeable and always the best price. Jack keeps his promises and delivers. Very impressed. Good service, best deals. Thank you
Five stars for everything, outstanding personal service from Ryan Goldsmith, he is a really genuine person and not like a typical dealer and we saw a lot in our car hunt. It helps obviously when you have an amazing product to sell of course! Thank you John Grose, thank you Geely and a big thank you to Ryan!
I recently purchased a Geely EX5 from John Grose,Ipswich, and I couldn’t be happier with the service I received from Ryan Goldsmith. From start to finish, Ryan was professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions about the Geely EX5, explained everything clearly, and made sure I felt completely confident in my decision. He was not pushy at all — there was absolutely no pressure, just honest advice and excellent customer care. The whole process was smooth, straightforward, and stress-free. Ryan kept me updated throughout and made collection day an enjoyable experience. It’s clear he takes pride in what he does and truly values his customers. If you’re considering a new car, I highly recommend speaking to Ryan at John Grose. A five-star experience all the way — thank you again!
I bought a Geely from John Grose Ipswich on 1st March 2026. Both the members of staff I spoke to were very knowledgeable and had a great understanding of the new range of vehicles that has been in stock only two weeks. In particular I would like to thank Ryan, the manager, who was extremely professional, polite, patient and helpful in assisting us with the perfect choice of vehicle for our needs. It is early days yet, but I am very pleased with the car and would recommend John Grose and Geely to anyone. Excellent service from well trained staff,
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
