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Hilton Garage Ltd
The Mease, Derby, DE65 5FJ
derby
4.4 (9,477 reviews)
Hilton Garage Ltd
The Mease, Derby, DE65 5FJ
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We purchased our car from this garage on 25 November 2026, trusting it would be a safe and reliable choice. My husband rarely even uses the car — I’m the main driver — and I have never seen a warning light on the dashboard. Recently, we noticed black smoke coming from the exhaust. My husband took it to a service centre for diagnostics, and surprise surprise — the AdBlue tank has been completely removed. The car was sold to us in this condition. Trying to resolve this without legal action, I contacted the garage. After waiting three days with no real response, I finally managed to speak to someone from service. What I experienced was shocking and unacceptable. He flat-out denied responsibility, saying: “We wouldn’t sell a car without an AdBlue tank. You’ve had the car for six months, you can’t prove it.” Then he hung up on me. Let me be clear: it is illegal to sell a car in this condition. When I explained that there had never been a dashboard warning light, he insisted there should have been one — but how can a system warn about something that isn’t even there? I am currently pregnant and already under stress, and while I did raise my voice slightly out of frustration, I was not abusive. I simply was not being listened to. This garage is excellent at selling cars — but when a serious issue arises, they disappear and refuse to take accountability. We also paid extra for an extended warranty, which now feels completely pointless. Avoid this garage. If I knew then what I know now, I would never have stepped foot in there. I have the diagnostic report. I am now contacting the Citizens Advice Consumer Service because I know my rights. The staff member at the service, repeatedly insisted that it has been 7 months and that nothing can be done. However, this is not correct. I purchased the car on 25 November, which means it has only been 5 months and 6 days. It is clear that he is aware of the timeline, but he does not realise that I have thoroughly researched my rights. If his attitude had not been so dismissive, the situation might have been handled differently. Despite selling a vehicle that does not comply with legal standards, his manner of communication was also unacceptable. I will continue to pursue this matter to the end.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
