
FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
I enquired about a vehicle priced at £17,199, after various back and forth via email I noticed the price had increased by £200, as I’d enquired while it was at the lower price I asked for it to be matched to which I was told this was not going to happen even though the delay in purchasing the vehicle was down to the lack of communication from FOW, I was promised a video of the vehicle within 48 hours (I was unable to go in person due to just having a c-section), this arrived after 4 days and numerous emails chasing! Emails were ignored and had to resend them a number of times! I was advised that the car prices are increased and decreased (I bet this doesn’t happen often) in line with the fluctuations of the market! The profit margin was sufficient at the original price so it’s just greed increasing the prices! Whilst £200 doesn’t seem a lot when purchasing something so expensive, it’s less of a loss to a big company like FOW and actually makes a massive difference when you’re on maternity pay!!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.