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Evans Halshaw Vauxhall Shiremoor
New York Road, Shiremoor, Newcastle Upon Tyne, NE27 0QH
newcastle upon tyne
4.2 (104,577 reviews)
Evans Halshaw Vauxhall Shiremoor
New York Road, Shiremoor, Newcastle Upon Tyne, NE27 0QH
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Very disappointing experience with my new Omoda 7. I purchased the car on 27 April from Evan Halshaw Blackburn from the very first day the navigation system was not working properly. The vehicle already went back to the dealership for a software update, however the issue still remains unresolved. Now, less than a month after purchase, the car battery has completely gone flat and the vehicle became undriveable. For a brand new car, this is unacceptable. What made the experience worse was the roadside assistance support. I contacted Omoda roadside assistance and was redirected to RAC, but RAC stated that battery support was not covered and advised me to take the vehicle to the dealer instead. The problem is that when the battery is flat, the car cannot even be driven. This leaves customers completely stuck with a brand new vehicle and no real immediate support. A new car should provide reliability and peace of mind, but unfortunately this experience has been stressful and frustrating from the beginning. I hope Omoda improves both vehicle quality control and aftersales/roadside assistance support because customers should not be dealing with these kinds of issues within weeks of ownership.
Evans Halshaw Horsforth great service. I cannot praise these guys highly enough! Booked an appointment to test drive a Range Rover, which they happily arranged for a bank holiday Monday. On the day met the salesman Kenneth who accompanied me on the test drive. Kenneth answered all questions, was super helpful, explained all the options with my part exchange & wasn’t overbearing or just trying to push through a sale. Kenneth guided me through all the paperwork & a colleague of Ken’s later thanked me for dealing with the electronic paperwork so quickly & efficiently! 4 days later collected the car & still a little amazed at how helpful all the staff on site were. Kenneth even phoned me today to check if everything was ok with the car & if I had any questions or concerns which hadn’t been addressed. This was not my first time buying a car, but it was far away the most straight forward & pleasant experience. These guys, especially Kenneth, are superstars & I would happily buy a car from them again. 5 stars!
Excellent service at Evans Halshaw in Cardiff when purchasing a replacement car from Finlay. He was courteous and knowledgeable, explained everything clearly and gave details of the vehicle whilst on the test drive. Highly recommend Finlay to anyone looking for a replacement vehicle.
I had a mechanical problem with a car we'd bought from Evans Halshaw in Stourbridge, who liaised with the Erdington branch (relocated from Bordesley) to have the issue solved there. Matthew from the service department was helpful in getting the car booked in for the same day & then called within 2 hours to say everything was sorted, with no charge. A really friendly & professional team who saved us an hours journey back to Stourbridge. We were told any problems to give the Erdington team a call & they'd be happy to help.
I was very happy that Genesis Edinburgh brought an GV60 over so that I might test drive. I was immediately smitten! The process of then identifying th car I wanted took about 1 day and the car was then deliver about 2 weeks later. Everybody involved, esp. Jinno at Edinburgh and Palvinder at Leeds, were very helpful, polite and dedicated.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
