Really good customer service. My part exchange was quite complicated (nothing to do with them) but they were very patient and understanding with excellent communication. My new van was fully charged on collection and well presented. Will absolutely use them again. Sales manager Mark was top notch.
Unfortunately, both of my experiences with Evans Halshaw have been very disappointing. During my first visit in September 2025, I needed to amend my existing appointment and add an air conditioning regas. However, it was extremely difficult to reach the service department. I repeatedly tried to contact them, but I could never speak to anyone directly. The service booking department never answered the phone, messages had to be left with reception, calls were not always returned, and even my email went unanswered. When I finally managed to arrange the additional service, the garage forgot to add the air conditioning regas to my booking. I then had to wait for Arval’s approval and eventually had to leave because I had already spent the entire morning there and needed to return to work. When I returned recently for a software update and the previously cancelled air conditioning service, I clearly stated in my online booking and again at check-in that I needed both services. Despite this, nobody seemed to be aware of my request. I was then told that Arval would not approve the air conditioning work because, according to their records, they had already paid for it back in September. It eventually became clear that Arval had indeed been charged for a service that had never been carried out. I then had to spend several extra hours at the garage while the issue was resolved. At no point did anyone apologise for the inconvenience, the wasted time or the stress caused by the situation. Overall, I felt that I was not treated well as a customer. The lack of communication, poor organisation and complete absence of any apology left me extremely disappointed with the service I received.
Went to look at a car that was supposed to of been prepared for viewing.car was not prepared to a very good standard inside or out.under the bonnet was disgusting for a car with 37000m.salesman was good but whoever came up with the px price must be on drugs.they quoted less than we buy any car,and £4000 under trade value.absolute joke.
Very good value for money. Kept upto date with the work carried out. Exceptional team at evans halshaw sunderland who are professional and friendly. Night and day experience to other dealership brands. Evans halshaw offer value for money and an excellent service. Huge thankyou to Katie rathbourne who is a credit to evans halshaw. In all honesty, hugely impressed with them. Wouldnt hesitate buying a car here in the future or returning for a service/mot.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Evans Halshaw Vauxhall Leeds
Unit 3, Gelderd Motor Park, Gelderd Road, Leeds, LS12 6EG
Evans Halshaw Vauxhall Leeds
Unit 3, Gelderd Motor Park, Gelderd Road, Leeds, LS12 6EG
(View 15,097 vehicles in group)
(View 15,097 vehicles in group)
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