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Evans Halshaw Vauxhall Kilmarnock
1 Victoria East Road, Kilmarnock, KA1 3XJ
kilmarnock
4.3 (104,000 reviews)
Evans Halshaw Vauxhall Kilmarnock
1 Victoria East Road, Kilmarnock, KA1 3XJ
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I had a very poor experience with Evans Halshaw Derby during a recent service booking. My vehicle was booked in for a full-day service (9am–5pm), but I received no communication or updates throughout the day. At around 12pm I received an automated update, which suggested progress had been made, so I reasonably expected the car to be ready within a few hours, especially as no additional work was required. After trying to call at around 1pm, I was still not given any clear indication of when the vehicle would be ready. When I arrived at approximately 5:35pm to collect it, most of the staff had already left and, incredibly, my car could not be located. I was then given a loan car at short notice, which had very little fuel and did not match my usual automatic/electric vehicle, adding further inconvenience. I raised the issue in person and was told the service manager would contact me. This was a week ago and I have still received no follow-up. While I understand that issues can occasionally happen, the lack of communication, poor organisation, and complete absence of follow-up has been very disappointing. I would not recommend this dealership
Posting this as a follow‑up because the situation has actually become worse. I filed a complaint weeks ago and have chased it multiple times. Each time I was told someone would contact me “ASAP” or “within 48 hours,” but nobody ever did. Not once. This isn’t just slow service — it shows a complete lack of aftercare. The issues I raised were genuine and reported immediately after purchase, yet the response has been silence and empty promises. If you’re considering buying from Evans Halshaw, be prepared for the possibility that any problems you report afterwards may be ignored entirely. My experience has shown that getting a resolution, or even a simple phone call, is extremely unlikely.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
