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My wife and I visited the mg dealership in Banbury and was impressed by the welcome we received and talked through the various options that were available without obligation. We were impressed with the staff member that helped us make our decision, his name was Tim and he was very professional in his approach and handling of our queries. We made a decision and we had the car the same day. We were delighted. He also called us 2days after the sale to ask us how we were liking the vehicle regarding its handling and performance. It was all a very present experience. John.
Shane and all the team are always very welcoming and always happy to help. My Corsa had an intermittent fault. Which was soon identified and resolved the same day. Even though my car is on the Motability scheme, they are never and less than happy to assist me, even explain everything in a way that I can understand, plain and simple and no fuss. Thanks ladies and gents you all are amazing 🤩
I'm extremely disappointed with my experience with this company. I purchased a vehicle in January, since then it has developed two faults, when I contacted the service department to book it in to have the vehicle checked, I was told I would need to pay £300 plus to have a diagnostic check run on the vehicle as I hadn't purchased a warranty, this would seem a contradiction to the Consumer Rights Act, unless I have misread the terms of the Act. Also when reviewing my purchase agreement I noticed a charge of £99 for customer pack, when I questioned what this was for I was told admin charges, how wonderful, I get to pay for them to do their paperwork!
Few hicups trying to get recal done. But when we went into the garage we were treated very proffesionally by the workshop reception guys. Job done and good communication. Guy that does the free car valet needs sacked tho lol it didnt get done but we were not that bothered, other customers may havd been tho. Life too short. Keep the thick set guy on reception he is a credit to you.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
(14,264 vehicles in group)
