(View 14,968 vehicles in group)
Evans Halshaw Kia Stourbridge
65a Hagley Road, Stourbridge, DY8 1QA
Evans Halshaw Kia Stourbridge
65a Hagley Road, Stourbridge, DY8 1QA
(View 14,968 vehicles in group)
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After a nightmare 6 months dealing with the Rotherham branch I gave my car back and collected a replacement from Ford Hull. I feel like I have gone from hell to heaven. Michael Coggin is amazing, he has made sure everything was right for me and took his time to help. Stefan came out of the background to support and between them they really showed me how they are customer centered in their spproach. They gave me trust back in Evans Halshaw. There was an issue with the car on collection, one of those issues that you could not see coming, the water pump. But no issues, loan car organised and since Friday Michael has kept me up to date and reassured me that everything is being looked after. Big shout out to the team at Evans Halshaw Ford Hull, if you want to go to a dealers you can trust and will look after you, that put you first, then ask for Mike and the team, you will NEVER regret it.
Zoe went in for a service and 12v battery change when picked up the car would not charge on AC when I recontacted to have this addressed was advised that they are not EV certified and could not resolve the issue this is a catastrophic customer service experience and I am waiting for the franchise manager to call me.
Shaun and Gary are these best ever! Really looked after us every time we want another car. Nothing is too much bother. These two guys are an absolute asset to Evan halshaw kilmarnock. Never let them go !! Genuine great guys who are really interested in what you want and not what they can sell you. Evan halshaw, please don't let these two go !! Especially Shaun
Excellent service from George Kyrtelis at Vuxall Bedford. Friendly, professional, and very helpful throughout the purchase process. He made everything straightforward and stress-free and was always happy to answer any questions. I would highly recommend George to anyone looking to buy a vehicle.
Do not use BYD Shrewsbury. I purchased a vehicle for £15,540 after being assured it was in "fantastic condition" and only had a few minor cosmetic defects. When it arrived, the reality was completely different. The car was filthy inside and out, with undisclosed dents, scratches, stains, strong dog odour, missing items (including floor mats, parcel shelf, ISO Fixings and Headrest fixings), and numerous defects that should have been obvious during any basic inspection. It appeared neither prepared nor quality checked before delivery. I submitted a detailed complaint with around 50 photos within 30 minutes of delivery and exercised my right to reject the vehicle under the Consumer Rights Act. From that point onwards, communication was extremely poor. I repeatedly had to chase for updates regarding collection, refund arrangements, warranty cancellations and service plans. Different staff provided conflicting information, promised updates never arrived, and basic questions went unanswered. My current email thread totals 58 emails in the chain. To make matters worse, a recovery driver arrived unannounced to collect the vehicle, and documented 76 separate issues during collection. The driver was professional, but the lack of communication from the dealership was unacceptable. I could continue on for paragraphs the situation was that bad. The entire experience was shambolic. Customer service was non existent and I would never recommend this dealership based on my experience. Update: over the last 2 weeks they have refused to cancel my warranty, which can only be done via the garage.
Purchased a nearly new vehicle 18 months ago and upon the advice of the salesperson we paid an additional £700 plus for what was sold as a nationwide 2yr warranty - and take your car to any Evans Halshaw for repair. The vehicle developed a fault, 2 local Evans Halshaw refused to take the car (we live over 100 miles from the supplying dealer). Challenged Evans Halshaw Wakefield who agreed (eventually) to look at the car. Promised a call the following Monday to arrange. 4 weeks later still nothing. Emailed the head of business (Jake Allen) twice and phoned, all completely ignored. The warranty is not fit for purpose and service from Evans Halshaw Wakefield is shocking!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
